Does Golden Krust Caribbean Restaurant train the franchisee?
Golden_Krust_Caribbean_Restaurant Franchise · 2024 FDDAnswer from 2024 FDD Document
currently being negotiated with a new provider.
Training ("Initial and Remedial")
Before the Restaurant's opening, we will provide initial training on the operation of the Restaurant to you (or your managing owner) and one managerial employee. You and your managerial employee must complete the initial training to our satisfaction. You also must participate in all other activities required to open the Restaurant. Although there are no additional fees for this training, you are responsible for all travel and living expenses which you and your employees incur in connection with training. If you (or your managing owner) are unable to complete initial training to our satisfaction, we can terminate the Franchise Agreement. (Franchise Agreement – Section IV.A.)
Initial training, including selection of equipment and suppliers, cooking processes, merchandising, marketing, accounting, and basic management shall be provided by us for you (or your managing owner) and one managerial employee at times and places we shall designate.
The initial training is conducted at our training facility in Bronx, New York or at a designated training center or functioning Restaurant, as well as in your restaurant after opening. We will provide one week of classroom training, two weeks of in store training at another designated training center or functioning restaurant, and one week of in-store training at the your location during your opening. Classroom training will be delivered utilizing a combination of in-person and virtual formats. We plan to be flexible in scheduling training to accommodate our personnel, you and your personnel. We will provide the following training as needed:
TRAINING PROGRAM
| Subject | Hours of Classroom Training | Hours of On the Job Training | Location | |
|---|---|---|---|---|
| Pre-Opening Activities | 2 | 0 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Design & Construction | 2 | 0 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Hospitality Standards | 8 | 28 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Food Safety & Sanitation | 6 | 6 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Employee Safety & Security | 1 | 1 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Personnel Management | 1 | 3 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Finance & Accounting | 8 | 1 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Marketing & Public Relations | 2 | 1 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Culinary | 2 | 40 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Operations | 8 | 40 | Golden Krust training facility in Bronx, NY or at your Restaurant | |
| Total Hours | 40 | 120 | The Training Program will be overseen by Orlean Lunan- |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, OPERATIONS MANUAL, WEBSITE, AND TRAINING (FDD pages 18–23)
What This Means (2024 FDD)
According to Golden Krust Caribbean Restaurant's 2024 Franchise Disclosure Document, initial training is provided to the franchisee (or their managing owner) and one managerial employee before the restaurant opens. This training covers essential aspects of the business, including equipment selection, supplier management, cooking processes, merchandising, marketing, accounting, and basic management. The franchisee and their managerial employee must complete this initial training to Golden Krust Caribbean Restaurant's satisfaction, and participation in all other pre-opening activities is mandatory. Failure to complete the training to the franchisor's satisfaction can result in termination of the Franchise Agreement.
The initial training program consists of a combination of classroom and on-the-job training. Classroom training lasts 40 hours, while on-the-job training extends to 120 hours. The training covers a range of subjects, including pre-opening activities, design and construction, hospitality standards, food safety and sanitation, employee safety and security, personnel management, finance and accounting, marketing and public relations, culinary skills, and overall operations. The training takes place at the Golden Krust Caribbean Restaurant training facility in Bronx, NY, or at the franchisee's Restaurant.
Golden Krust Caribbean Restaurant also offers ongoing support and refresher training as staff changes occur and new systems, products, and procedures are introduced. However, franchisees are responsible for all travel and lodging expenses associated with attending refresher training. If a franchisee completes training but does not open their restaurant within 6 to 9 months, they will need to repeat the pre-opening and store operations training. The Brand Standards Manual, which contains 488 pages as of the issuance date of the 2024 Franchise Disclosure Document, serves as a guide for training and is continuously updated.