What are System Standards for a Golden Krust Caribbean Restaurant?
Golden_Krust_Caribbean_Restaurant Franchise · 2024 FDDAnswer from 2024 FDD Document
You acknowledge and agree that your operation and maintenance of the Restaurant in accordance with System Standards are essential to preserve the good will of the Marks and all Golden Krust Restaurants. Therefore, at all times during the term of this Agreement, you agree to operate and maintain the Restaurant in accordance with each and every System Standard, as we periodically modify and supplement them during the term of this Agreement. System Standards may regulate any one or more of the following with respect to the Restaurant:
Such guidance will, at our discretion, be furnished in our operating manual ("Brand Standards Manual"), bulletins or other written materials and/or during telephone consultations and/or consultations at our office or the Restaurant.
We will loan to you during the term of this Agreement one (1) copy of our Brand Standards Manual, consisting of such materials (including, as applicable, digital format and written materials) that we generally furnish to franchisees from time to time for use in operating a Golden Krust Restaurant. The Brand Standards Manual contains mandatory and suggested specifications, standards, operating procedures and rules ("System Standards") that we prescribe from time to time for the operation of a Golden Krust Restaurant and information relating to your other obligations under this Agreement and related agreements. The Brand Standards Manual may be modified from time to time to reflect changes in System Standards. You agree to keep your copy of the Brand Standards Manual current. In the event of a dispute relating to its contents, the master copy of the Brand Standards Manual we maintain at our principal office will be
You must acquire and install in the Restaurant, at your own expense, the point of sale (POS) system, back office computer, and other computer equipment, digital menu boards, communications devices, audio/visual equipment and software systems that we specify in writing from time to time.
You must: (1) maintain an electronic connection between your systems and our systems and provide us with all user IDs and passwords necessary for us to independently access files and other information stored on your systems; (2) use the systems in accordance with all policies and operational procedures we issue from time to time; (3) transmit data to us at the times we specify; (4) maintain your systems in good working order at all times; (5) promptly install upgrades, additions, changes, modifications, substitutions and/or replacements of hardware, software, data connectivity, electrical power, and other computer-related facilities as we direct; (6) ensure that your employees are adequately trained in the use of such systems and our related policies and procedures; and (7) implement at all times appropriate physical and electronic security as is necessary to secure your computer system and to comply any standards and policies that we may issue (without obligation to do so) in this regard.
You will be required to register for and use the Golden Krust app through LevelUP, which provides professional and marketing services, including without limitation the design, development, execution, hosting and support of a franchisor guest identification, loyalty, and/or rewards program utilizing custom-branded consumer mobile applications integrated to the LevelUP customer engagement and relationship management platform.
You must not install any software to your systems that we have not authorized, including anti-virus software and firewalls.
You must bear all costs of installation, operation, maintenance and upgrade of your systems.
We reserve the right to require you to engage us or a hardware maintenance and/or help desk support provider approved by us to maintain your computer and point of sale systems.
We have the right, but not the obligation, to develop or have developed for us, or to designate, software programs that you must use in connection with your computer and POS systems.
You must install all such software, including any updates, supplements, modifications, or enhancements that we require.
Source: Item 22 — CONTRACTS (FDD page 35)
What This Means (2024 FDD)
According to the 2024 Golden Krust Caribbean Restaurant Franchise Disclosure Document, maintaining System Standards is crucial for preserving the goodwill associated with the Golden Krust Marks and the reputation of all Golden Krust Restaurants. As a franchisee, you must operate and maintain your restaurant in accordance with all System Standards, which Golden Krust Caribbean Restaurant may modify and supplement during the term of the Franchise Agreement. These standards are detailed in the Brand Standards Manual, which Golden Krust Caribbean Restaurant loans to you during the agreement term. The manual includes mandatory and suggested specifications, operating procedures, and rules.
The Brand Standards Manual contains the rules and standards that Golden Krust Caribbean Restaurant prescribes for restaurant operations and information about franchisee obligations. To keep current, Golden Krust Caribbean Restaurant may modify the Brand Standards Manual. In case of a dispute, the master copy of the Brand Standards Manual maintained by Golden Krust Caribbean Restaurant at its principal office will be the controlling document. Franchisees cannot copy, share, duplicate, record, or reproduce any part of the Brand Standards Manual. If a manual is lost, destroyed, or significantly damaged, the franchisee must obtain a replacement copy at Golden Krust Caribbean Restaurant's then-applicable charge.
System Standards may regulate various aspects of the restaurant, and franchisees must comply with these standards to maintain uniformity and quality across the Golden Krust Caribbean Restaurant system. Franchisees must also acquire and install specific point of sale (POS) systems, computer equipment, digital menu boards, and software as specified by Golden Krust Caribbean Restaurant. They must maintain an electronic connection with Golden Krust Caribbean Restaurant's systems, use the systems according to issued policies, transmit data as specified, and keep the systems in good working order. Franchisees are also responsible for promptly installing any required upgrades or modifications and ensuring that employees are adequately trained on these systems.
Moreover, franchisees are required to register for and use the Golden Krust app through LevelUP for professional and marketing services, including loyalty programs. They are prohibited from installing unauthorized software, including anti-virus software and firewalls. Franchisees bear all costs associated with the installation, operation, maintenance, and upgrades of these systems. Golden Krust Caribbean Restaurant reserves the right to mandate the use of specific software programs and may charge a software license fee. Compliance with these technology standards is essential for maintaining consistent operations and customer engagement across all Golden Krust Caribbean Restaurant locations.