Who oversees the Golden Krust Caribbean Restaurant training program?

According to the 2024 Golden Krust Caribbean Restaurant Franchise Disclosure Document, the training program is overseen by Orlean Lunan-Dowe. Ms. Lunan-Dowe has extensive experience with Golden Krust, including over 15 years with the company and over nine years specifically overseeing training. This suggests that the training program is managed by a seasoned professional familiar with the brand's operations and standards.

Golden Krust Caribbean Restaurant provides initial training on restaurant operations to the franchisee (or their managing owner) and one managerial employee. This training is mandatory, and failure to complete it satisfactorily can lead to termination of the Franchise Agreement. The initial training covers various aspects, including equipment selection, cooking processes, merchandising, marketing, accounting, and basic management.

In addition to initial training, Golden Krust Caribbean Restaurant also offers ongoing refresher training as staff changes occur and as new systems, products, and procedures are introduced. While there are no additional fees for the initial training, franchisees are responsible for all travel and living expenses associated with attending both the initial and refresher training programs. This ongoing support aims to keep franchisees and their staff up-to-date with the latest operational standards and improvements to the Golden Krust system.