What are the obligations of a Golden Krust Caribbean Restaurant franchisee regarding employee training?
Golden_Krust_Caribbean_Restaurant Franchise · 2024 FDDAnswer from 2024 FDD Document
ve an equity interest in the Restaurant but must agree in writing to preserve the confidentiality of any confidential information to which he or she has access. If any Manager no longer qualifies as such, you must designate another qualified person to act as a Manager within thirty (30) days after the date the prior Manager ceases to be qualified.
K. TECHNOLOGY
You must acquire and install in the Restaurant, at your own expense, the point of sale (POS) system, back office computer, and other computer equipment, digital menu boards, communications devices, audio/visual equipment and software systems that we specify in writing from time to time. You must: (1) maintain an electronic connection between your systems and our systems and provide us with all user IDs and passwords necessary for us to independently access files and other information stored on your systems; (2) use the systems in accordance with all policies and operational procedures we issue from time to time; (3) transmit data to us at the times we specify; (4) maintain your systems in good working order at all times; (5) promptly install upgrades, additions, changes, modifications, substitutions and/or replacements of hardware, software, data connectivity, electrical power, and other computer-related facilities as we direct; (6) ensure that your employees are adequately trained in the use of such systems and our related policies and procedures; and (7) implement at all times appropriate physical and electronic security as is necessary to secure your computer system and to comply any standards and policies that we may issue (without obligation to do so) in this regard. You will be required to register for and use the Golden Krust app through LevelUP, which provides professional and marketing services, including without limitation the design, development, execution, hosting and support of a franchisor guest identification, loyalty, and/or rewards program utilizing custom-branded consumer mobile applications integrated to the LevelUP customer engagement and relationship management platform.
Source: Item 22 — CONTRACTS (FDD page 35)
What This Means (2024 FDD)
According to Golden Krust Caribbean Restaurant's 2024 Franchise Disclosure Document, franchisees have specific obligations regarding employee training, particularly related to computer systems. Franchisees must ensure their employees are adequately trained in the use of any point of sale (POS) system, back office computer, other computer equipment, digital menu boards, communications devices, audio/visual equipment, and software systems that Golden Krust specifies. This includes training on related policies and operational procedures.
This requirement extends to any upgrades, additions, changes, modifications, substitutions, and/or replacements of hardware, software, data connectivity, electrical power, and other computer-related facilities that Golden Krust directs the franchisee to install. The franchisee bears the costs for this training and for maintaining the computer systems.
Golden Krust Caribbean Restaurant also provides initial training in the Golden Krust System, including cooking processes, merchandising, marketing, accounting and basic management, for each person whose signature is on the Franchise Agreement (or the Managing Owner) and one person designated as an employee/manager. This initial training consists of approximately one week of classroom training, two weeks of in-store training at a designated training center or functioning restaurant, and one week of in-store training at the franchisee's location during its opening.