What kind of ongoing support is provided to Golden Krust Caribbean Restaurant franchisees?
Golden_Krust_Caribbean_Restaurant Franchise · 2024 FDDAnswer from 2024 FDD Document
Our procedures and systems of operations are offered to our franchisees including training. Ongoing support is provided before and after you open your restaurant. Refresher training is ongoing as staff changes and as new systems, products and procedures are added. You are responsible for all travel and lodging expenses associated with attending refresher training. The Brand Standards Manual package will continue to be updated and will be used as a guide for training.
After opening your Restaurant and during the operation of your Franchised Business, we will:
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- General Guidance. Advise you from time to time regarding the operation of your Restaurant based on reports you submit to us or inspections we make. We will also provide you with guidance relating to standards, specifications and operating procedures and methods used by Golden Krust Restaurants; purchasing required fixtures, furnishings, equipment, signs, products, materials and supplies; advertising and marketing programs, including your grand opening; and, administrative, bookkeeping and accounting procedures. (Franchise Agreement – Section IV.B.) We have no obligation to assist you in establishing prices.
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- System Improvements. We will, as we deem necessary, make available to you any improvements, additions or deletions to the System, services and products offered, to which you agree to comply, at your own expense, with all such modifications and requirements needed to implement them. (Franchise Agreement – Section IV.B, VIII.A.)
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- Advertising Materials. In our discretion, periodically furnish you with samples of advertising, marketing and promotional formats and materials. We will review and approve proposed local advertising you intend to use. We will administer the Advertising Fund. (Franchise Agreement – Sections IV.B., IX and X)
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- Periodic Inspections and Evaluations. Periodically inspect your Restaurant, remove samples of any products, materials, or supplies for testing and analysis, and inspect and copy any books, records and documents relating to your operation of the Restaurant as we deem advisable and without prior notice to you. (Franchise Agreement – Section XII)
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, OPERATIONS MANUAL, WEBSITE, AND TRAINING (FDD pages 18–23)
What This Means (2024 FDD)
According to the 2024 Golden Krust Caribbean Restaurant Franchise Disclosure Document, ongoing support is provided to franchisees both before and after they open their restaurant. This includes refresher training as staff changes occur and as new systems, products, and procedures are implemented. Franchisees are responsible for covering all travel and lodging expenses associated with attending refresher training. The Brand Standards Manual is continuously updated and serves as a training guide.
Golden Krust Caribbean Restaurant will advise franchisees regarding the operation of their restaurant based on submitted reports and inspections. This guidance extends to standards, specifications, operating procedures, purchasing required items, and advertising and marketing programs, including grand openings, as well as administrative, bookkeeping, and accounting procedures. However, Golden Krust Caribbean Restaurant has no obligation to assist franchisees in establishing prices.
Golden Krust Caribbean Restaurant will make available any improvements, additions, or deletions to the System, services, and products offered, requiring franchisees to comply with these modifications at their own expense. They will also periodically furnish samples of advertising, marketing, and promotional materials and will review and approve proposed local advertising. Additionally, Golden Krust Caribbean Restaurant will periodically inspect the restaurant, remove samples for testing, and inspect and copy books, records, and documents related to the restaurant's operation.