What is the Golden Krust Caribbean Restaurant franchisee's obligation regarding the maintenance of their technology systems?
Golden_Krust_Caribbean_Restaurant Franchise · 2024 FDDAnswer from 2024 FDD Document
You must acquire and install in the Restaurant, at your own expense, the point of sale (POS) system, back office computer, and other computer equipment, digital menu boards, communications devices, audio/visual equipment and software systems that we specify in writing from time to time.
You must: (1) maintain an electronic connection between your systems and our systems and provide us with all user IDs and passwords necessary for us to independently access files and other information stored on your systems; (2) use the systems in accordance with all policies and operational procedures we issue from time to time; (3) transmit data to us at the times we specify; (4) maintain your systems in good working order at all times; (5) promptly install upgrades, additions, changes, modifications, substitutions and/or replacements of hardware, software, data connectivity, electrical power, and other computer-related facilities as we direct; (6) ensure that your employees are adequately trained in the use of such systems and our related policies and procedures; and (7) implement at all times appropriate physical and electronic security as is necessary to secure your computer system and to comply any standards and policies that we may issue (without obligation to do so) in this regard.
You will be required to register for and use the Golden Krust app through LevelUP, which provides professional and marketing services, including without limitation the design, development, execution, hosting and support of a franchisor guest identification, loyalty, and/or rewards program utilizing custom-branded consumer mobile applications integrated to the LevelUP customer engagement and relationship management platform.
You must not install any software to your systems that we have not authorized, including anti-virus software and firewalls.
You must bear all costs of installation, operation, maintenance and upgrade of your systems.
We reserve the right to require you to engage us or a hardware maintenance and/or help desk support provider approved by us to maintain your computer and point of sale systems.
We have the right, but not the obligation, to develop or have developed for us, or to designate, software programs that you must use in connection with your computer and POS systems.
You must install all such software, including any updates, supplements, modifications, or enhancements that we require.
We and our suppliers may charge a reasonable software license fee for any software that you are required to use.
Source: Item 22 — CONTRACTS (FDD page 35)
What This Means (2024 FDD)
According to the 2024 Franchise Disclosure Document, Golden Krust Caribbean Restaurant franchisees must acquire and install specific technology systems, including a point-of-sale (POS) system, back-office computer, digital menu boards, communication devices, audio/visual equipment, and software, all at their own expense. These systems must be those specified in writing by Golden Krust Franchising, Inc. from time to time.
The franchisee is obligated to maintain an electronic connection between their systems and Golden Krust's systems, providing all necessary user IDs and passwords for independent access. They must use the systems according to Golden Krust's policies and operational procedures, transmitting data at specified times. Maintaining the systems in good working order is a continuous requirement, along with promptly installing any upgrades, additions, changes, modifications, substitutions, or replacements to hardware, software, data connectivity, and electrical power as directed by Golden Krust.
Furthermore, franchisees must ensure their employees are adequately trained in using these systems and related policies. They are also responsible for implementing appropriate physical and electronic security measures to secure their computer systems, complying with any standards or policies issued by Golden Krust. The franchisee is responsible for all costs associated with the installation, operation, maintenance, and upgrades of these systems. Golden Krust reserves the right to require franchisees to engage their own company or an approved provider for hardware maintenance and help desk support. Franchisees must also register for and use the Golden Krust app through LevelUP.
Golden Krust Caribbean Restaurant also has the right to develop or designate software programs for use with the computer and POS systems, requiring franchisees to install all such software, including updates and modifications. Golden Krust and its suppliers may charge a reasonable software license fee for any required software. Franchisees are prohibited from installing any unauthorized software, including anti-virus software and firewalls, to their systems.