Is Gokhale Method required to provide ongoing maintenance for the computer system?
Gokhale_Method Franchise · 2024 FDDAnswer from 2024 FDD Document
Software
You are required to obtain, by purchase or lease, the following computer equipment and software for your business:
an Apple MacBook with an Intel Core i5 processor or equivalent, MacOS 12 Monterey or later operating system, and at least 13 inch monitor; optionally an equivalent PC; an iPhone (iPhone 6S or later, running iOS 15 or above), iPad (running iOS 15 or above), or iPod Touch (with camera, 7th generation or later, running iOS 15 or above); a digital projector with sufficient brightness for your location; a projector screen with a diagonal measure of at least 60 inches; You will also need a high speed computer connection to the Internet and telephone service. We estimate the cost of these items to be between $1,200 and $4,200.
Neither we, nor our Affiliates, are required to provide ongoing maintenance, repairs, upgrades or updates to your Computer System. Currently we do not have any specific requirements relating to mandatory hardware repair plans or software support service plans relating to your Computer System, but there are multiple providers available that can provide these types of services to you, at your option. We estimate that the cost to maintain, repair and update the computer system is between $0 and $1,000 a year, depending upon whether your system breaks down or not. There is no contractual limitation on the frequency and cost of maintenance, repairs and upgrade costs.
You must, at your own expense, upgrade or replace your Computer System whenever we require it, and we have no obligation to assist you in obtaining hardware, software or related services. There are no contractual limits on the frequency or cost of your obligation to obtain these types of upgrades. On your computer, you will store certain information in a form that we may require. At this time, and subject to updates we request from time to time, the information to be stored includes only customer names, addresses, contact information, how much the customers pay, the courses taken by the customers, and the customers' payment methods. We require you to share this information with us by inputting the information into our system in a manner set forth by us. In the future, we may, in our discretion, require you to store additional information and input it into o
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 18–23)
What This Means (2024 FDD)
According to the 2024 Gokhale Method Franchise Disclosure Document, Gokhale Method is not required to provide ongoing maintenance, repairs, upgrades, or updates to the franchisee's computer system. The franchisee is responsible for obtaining and maintaining their own computer system.
The FDD specifies that Gokhale Method does not have any specific requirements relating to mandatory hardware repair plans or software support service plans for the computer system. However, the document notes that there are multiple providers available that can provide these types of services at the franchisee's option. The estimated cost to maintain, repair, and update the computer system ranges from $0 to $1,000 per year, depending on whether the system breaks down.
The franchisee is also responsible for upgrading or replacing their computer system whenever Gokhale Method requires it, and Gokhale Method has no obligation to assist in obtaining hardware, software, or related services. The franchisee must store certain customer information on their computer, such as names, addresses, contact information, payment amounts, courses taken, and payment methods, and share this information with Gokhale Method by inputting it into their system.