How quickly must a Gokhale Method franchisee report student concerns or complaints?
Gokhale_Method Franchise · 2024 FDDAnswer from 2024 FDD Document
- 8.8. Student Concerns. You agree to report to us promptly and via email any concerns or complaints from your students or former students.
Such reports shall be in a format and contain such information as we prescribe.
Source: Item 22 — CONTRACTS (FDD page 34)
What This Means (2024 FDD)
According to Gokhale Method's 2024 Franchise Disclosure Document, franchisees must promptly report any concerns or complaints from current or former students to Gokhale Method Institute, Inc. The FDD specifies that these reports must be sent via email.
The report should be in a format and contain information as prescribed by Gokhale Method. This means the franchisor has the right to dictate exactly how these reports are structured and what information they must include.
This requirement ensures that Gokhale Method maintains oversight of student feedback and can address any issues that may arise. For a prospective franchisee, this means being prepared to immediately communicate any student issues through the proper channels and in the required format, as well as being aware that the franchisor has the right to change the format and information required in the future.