What is the Gokhale Method franchisee's responsibility regarding student concerns or complaints?
Gokhale_Method Franchise · 2024 FDDAnswer from 2024 FDD Document
- 8.8. Student Concerns. You agree to report to us promptly and via email any concerns or complaints from your students or former students.
Such reports shall be in a format and contain such information as we prescribe.
Source: Item 22 — CONTRACTS (FDD page 34)
What This Means (2024 FDD)
According to the 2024 Gokhale Method Franchise Disclosure Document, franchisees have a specific duty to report student concerns or complaints to Gokhale Method Institute, Inc. promptly. Franchisees must use email to report these concerns and must follow any prescribed format and include all information that Gokhale Method requires.
This requirement ensures that Gokhale Method maintains oversight of the quality of services provided and can address any issues that may arise. By mandating a specific reporting format and method (email), Gokhale Method aims to streamline the feedback process and ensure consistency in the information received from franchisees.
For a prospective franchisee, this means they must establish a system for collecting and reporting student feedback. They should also be prepared to adapt to any specific reporting formats or information requirements that Gokhale Method may implement. Failure to promptly report student concerns could potentially lead to breaches of the franchise agreement.