What is the Gokhale Method franchisee's responsibility regarding the quality of service and product?
Gokhale_Method Franchise · 2024 FDDAnswer from 2024 FDD Document
YOUR DUTIES
8.1. Operating Standards. You understand and acknowledge that every detail of the System and the Franchised Business is important for delivering a high quality service and product, and therefore it is important to you, us, and other Gokhale Method teachers in order to develop and maintain high operating standards, to increase the demand for the services and products sold by all franchised businesses operating under the System, to protect and enhance our reputation and goodwill, to promote and protect the value of the Marks.
To those ends, you agree to comply with our operating standards as expressed in this Agreement, the Teacher's Manual, and in Policy Statements. You understand that we have the right to suspend your right to teach, or that we may terminate this Agreement, if you fail to maintain our Operating Standards. You agree that you will not teach, administer, advise or represent any method, healing regimen or protocol, or any other activity that is not part of the Gokhale System as being part of the Gokhale System or Gokhale Method unless it has previously been approved by us in writing for your use as such.
8.2. Approved Formats. You agree to sell, offer for sale and deliver to students only the Gokhale System in Approved Formats and any related classes, services and products as have been expressly approved in writing by us and for which you have been qualified; to refrain from any deviation from our standards
and specifications without our prior written consent; and to discontinue selling and offering for sale any Gokhale Method branded class, service, product, merchandise, and equipment which we may, in our discretion, disapprove in writing at any time. The current schedule of Approved Formats and requirements for them is annexed as Exhibit B.
- 8.3. Personal Involvement. You may not, under any circumstances allow other persons to teach the Gokhale System without our express, written consent. You may not delegate, franchise or employ others to carry out the duties of this Franchise Agreement.
- 8.4. Required Training. You agree to attend any and all required continuing training, as defined in 7.2.
- 8.5.
Source: Item 22 — CONTRACTS (FDD page 34)
What This Means (2024 FDD)
According to the 2024 Gokhale Method Franchise Disclosure Document, franchisees play a crucial role in maintaining the quality of service and product. Gokhale Method emphasizes that every aspect of the System and the Franchised Business is vital for delivering a high-quality service and product. As such, franchisees must adhere to the operating standards detailed in the Franchise Agreement, the Teacher's Manual, and any Policy Statements issued by Gokhale Method. Failure to maintain these standards could result in the suspension of teaching rights or even termination of the Franchise Agreement.
To ensure consistency and quality, Gokhale Method franchisees are required to offer and sell only the Gokhale System in Approved Formats, along with any related classes, services, and products that have been expressly approved in writing by Gokhale Method and for which the franchisee is qualified. Deviation from these standards and specifications is not permitted without prior written consent from Gokhale Method. Furthermore, Gokhale Method retains the right to disapprove any Gokhale Method branded class, service, product, merchandise, or equipment at any time, and franchisees must discontinue selling or offering such items if disapproved.
In practical terms, this means a Gokhale Method franchisee must be diligent in following the prescribed methods and formats, using only approved materials and products, and staying updated on any changes or updates to the System through ongoing training and communications from Gokhale Method. This ensures that all students receive a consistent and high-quality experience, which protects the reputation and goodwill of the Gokhale Method brand. Franchisees must also report any student concerns or complaints promptly to Gokhale Method in the format prescribed by the company.