What customer information is a Gokhale Method franchisee required to store on their computer?
Gokhale_Method Franchise · 2024 FDDAnswer from 2024 FDD Document
You must, at your own expense, upgrade or replace your Computer System whenever we require it, and we have no obligation to assist you in obtaining hardware, software or related services. There are no contractual limits on the frequency or cost of your obligation to obtain these types of upgrades. On your computer, you will store certain information in a form that we may require. At this time, and subject to updates we request from time to time, the information to be stored includes only customer names, addresses, contact information, how much the customers pay, the courses taken by the customers, and the customers' payment methods. We require you to share this information with us by inputting the information into our system in a manner set forth by us. In the future, we may, in our discretion, require you to store additional information and input it into our system.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 18–23)
What This Means (2024 FDD)
According to the 2024 Gokhale Method Franchise Disclosure Document, franchisees are required to store specific customer information on their computers. This includes customer names, addresses, contact information, the amount customers pay, the courses taken by customers, and the customers' payment methods. This information must be stored in a format specified by Gokhale Method.
Furthermore, franchisees are obligated to share this stored information with Gokhale Method by inputting it into the franchisor's system, following their prescribed manner. It is important to note that Gokhale Method retains the discretion to request franchisees to store additional types of information in the future and input it into their system as well.
Prospective franchisees should be aware that maintaining and potentially upgrading their computer systems to meet these requirements is their responsibility. While the FDD estimates the annual cost to maintain, repair, and update the computer system to be between $0 and $1,000, this cost can vary depending on system breakdowns and necessary upgrades. Franchisees should budget accordingly and stay informed about any changes to the required data storage and system specifications to ensure compliance with Gokhale Method's standards.