Does the IT package for Focus Cfo include Microsoft Teams video conferencing platform?
Focus_Cfo Franchise · 2025 FDDAnswer from 2025 FDD Document
edures surrounding clients where a BAA in place.
ATTACHMENT G TO FRANCHISE AGREEMENT
REQUIRED IT SERVICES (EFFECTIVE AS OF JANUARY 1, 2025)
Focus CFO has the right to modify the provisions of this Attachment upon 30 days prior written notice.
Franchisees are required to maintain the following IT software, services and support on any business computer that is used to access, send or receive email through your Focus CFO issued email, or which is used conduct business in the role of an Area President.
-
- An Office 365 license, which includes access to Focus CFO e-mail, Microsoft Office software (Excel, Word, Outlook and PowerPoint), Microsoft Teams video conferencing platform and Microsoft OneDrive file hosting and backup service.
-
- Security monitoring service of your business computer(s) for viruses and malware.
Currently, our approved IT vendor, C-Forward provides a recurring subscription package of IT services, which is required for all Franchisees. The C-Forward package includes the IT software, services, and support, above, as well as IT support services related to your email and O365 licensed products, both as issued to you through Focus CFO, on up to five (5) computers or devices per Franchisee. These IT support services are available between the hours of 7:30am EST and 5:30pm EST. After hours emergency support is also available at an additional cost to the Franchisee. In addition to the IT support services above, C-Forward may be able to provide support services for your business-related hardware; however, these services will need to be scoped out ahead of time and provided at an additional cost per hour at the Franchisee's expense.
The current cost of the IT Services to the Franchisee is $30 per pay and will be deducted from the Franchisee's compensation each pay period. For Franchisees who have not yet started to earn compensation, Focus CFO will work with you to cover the cost until you do.
Franchisees can elect to have Microsoft Copilot, Microsoft's Artificial Intelligence platform, included in their subscription. The cost of electing this option is
Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 14–15)
What This Means (2025 FDD)
According to the 2025 Focus Cfo Franchise Disclosure Document, the IT package does include Microsoft Teams video conferencing platform. Focus Cfo franchisees are required to maintain specific IT software, services, and support, including an Office 365 license. This license provides access to Focus CFO e-mail, Microsoft Office software (Excel, Word, Outlook and PowerPoint), Microsoft Teams video conferencing platform, and Microsoft OneDrive file hosting and backup service.
The IT services are currently provided by C-Forward, Focus CFO's approved IT vendor. The C-Forward package includes the aforementioned IT software, services, and support, along with IT support services related to the franchisee's email and O365 licensed products on up to five computers or devices. These IT support services are available during specific hours, with after-hours emergency support available at an additional cost.
The cost for the IT services is $30 per pay period, which is deducted from the franchisee's compensation. For franchisees who have not yet started earning compensation, Focus CFO will cover the cost until they do. Franchisees also have the option to include Microsoft Copilot, Microsoft's Artificial Intelligence platform, in their subscription for an additional $15 per pay period. Focus CFO retains the right to modify the required IT services, approved vendors, and the IT Services Fee with 30 days prior notice.