What does the C-Forward package for Focus Cfo franchisees include?
Focus_Cfo Franchise · 2025 FDDAnswer from 2025 FDD Document
l, Microsoft Office software (Excel, Word, Outlook and PowerPoint), Microsoft Teams video conferencing platform and Microsoft OneDrive file hosting and backup service.
-
- Security monitoring service of your business computer(s) for viruses and malware.
Currently, our approved IT vendor, C-Forward provides a recurring subscription package of IT services, which is required for all Franchisees. The C-Forward package includes the IT software, services, and support, above, as well as IT support services related to your email and O365 licensed products, both as issued to you through Focus CFO, on up to five (5) computers or devices per Franchisee. These IT support services are available between the hours of 7:30am EST and 5:30pm EST. After hours emergency support is also available at an additional cost to the Franchisee. In addition to the IT support services above, C-Forward may be able to provide support services for your business-related hardware; however, these services will need to be scoped out ahead of time and provided at an additional cost per hour at the Franchisee's expense.
The current cost of the IT Services to the Franchisee is $30 per pay and will be deducted from the Franchisee's compensation each pay period. For Franchisees who have not yet started to earn compensation, Focus CFO will work with you to cover the cost until you do.
Franchisees can elect to have Microsoft Copilot, Microsoft's Artificial Intelligence platform, included in their subscription. The cost of electing this option is
Source: Item 23 — Receipts (FDD pages 37–126)
What This Means (2025 FDD)
According to the 2025 Focus Cfo Franchise Disclosure Document, Focus Cfo franchisees are required to maintain specific IT software, services, and support. The approved IT vendor, C-Forward, provides a recurring subscription package that includes this required IT support.
The C-Forward package includes the IT software, services, and support mandated by Focus Cfo, along with IT support services for email and O365 licensed products issued through Focus Cfo. This support covers up to five computers or devices per franchisee and is available between 7:30 am EST and 5:30 pm EST. Emergency after-hours support is available at an additional cost to the franchisee.
Additionally, C-Forward may offer support services for business-related hardware, but these services require separate scoping and are billed hourly at the franchisee's expense. The standard IT services cost $30 per pay period, deducted from the franchisee's compensation. Franchisees can also opt to include Microsoft Copilot for an additional $15 per pay period. Focus CFO will work with franchisees who have not yet started earning compensation to cover these costs until they do.