What written notification does Focalpoint Coaching provide to the franchisee regarding standards and specifications?
Focalpoint_Coaching Franchise · 2025 FDDAnswer from 2025 FDD Document
e reviews of Franchisee's operations and additional training as needed; on-site training for Franchisee (or Franchisee's Managing Owner), Franchisee's Associates, or any of Franchisee's other personnel; off-site sessions; and other specialized assistance.
D. OPERATIONS MANUAL.
Franchisor will provide Franchisee with access during the Franchise term to one (1) copy of Franchisor's Operations Manual, which could include audiotapes, videotapes, photographs, compact disks, computer software, other electronic media, and/or written materials. The Operations Manual contains mandatory and suggested specifications, standards, operating procedures, and rules ("System Standards") that Franchisor periodically prescribes for operating a FocalPoint Franchised Business and information on Franchisee's other obligations under this Agreement. Franchisor may modify the Operations Manual periodically to reflect changes in System Standards. For purposes of this Agreement, all written instructions or communications Franchisor or Franchisor's affiliates provide to all, or a substantial number of, FocalPoint Franchised Business franchise owners concerning aspects or modifications to the Franchise System shall be deemed part of the Operations Manual.
Franchisee agrees to keep Franchisee's copy of the Operations Manual current and in a secure location at the Office. If there is a dispute over its contents, Franchisor's master copy of the Operations Manual controls.
Source: Item 22 — Contracts (FDD pages 56–57)
What This Means (2025 FDD)
According to Focalpoint Coaching's 2025 Franchise Disclosure Document, Focalpoint Coaching provides franchisees with standards and specifications primarily through its Operations Manual. The Operations Manual includes mandatory and suggested specifications, standards, operating procedures, and rules, collectively known as "System Standards," that Focalpoint Coaching periodically prescribes for operating a Focalpoint Coaching Franchised Business.
Focalpoint Coaching may modify the Operations Manual periodically to reflect changes in System Standards. All written instructions or communications from Focalpoint Coaching or its affiliates to a substantial number of Focalpoint Coaching franchise owners concerning aspects or modifications to the Franchise System are considered part of the Operations Manual. This ensures that franchisees receive updates and changes in writing.
Focalpoint Coaching may also post the Operations Manual on a restricted Website or extranet, to which franchisees will have access. Franchisees are responsible for monitoring this Website or extranet for any updates to the Operations Manual or System Standards. Access to this online manual requires passwords or other digital identifications, which are considered confidential information.