Under what condition will Focalpoint Coaching connect remotely to the Computer System?
Focalpoint_Coaching Franchise · 2025 FDDAnswer from 2025 FDD Document
We reserve the right to change the Computer System at any time. There are no contractual limitations on the frequency and cost of this obligation. We need not reimburse you for any of these costs. We have independent, unlimited access to the information generated by the Computer System. We also reserve the right to connect remotely to the Computer System, but will not do so without providing prior notice to you.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 28–36)
What This Means (2025 FDD)
According to Focalpoint Coaching's 2025 Franchise Disclosure Document, Focalpoint Coaching reserves the right to connect remotely to the franchisee's Computer System. However, Focalpoint Coaching will provide prior notice to the franchisee before doing so.
This means that as a Focalpoint Coaching franchisee, you must be prepared for the possibility of the franchisor accessing your computer system remotely. While the FDD states that you will receive prior notice, it does not specify how much notice will be given. This access allows Focalpoint Coaching to oversee the data generated by the system, which includes sales and client information.
As a prospective franchisee, it would be prudent to discuss with Focalpoint Coaching the specific circumstances under which they would remotely access the Computer System and the typical amount of notice provided. Understanding these conditions will help you prepare for and manage any potential disruptions to your business operations.