Is the Focalpoint Coaching training conducted online or in person?
Focalpoint_Coaching Franchise · 2025 FDDAnswer from 2025 FDD Document
elling | | | | | Technology | 2 | 0 | Online | | Total | 44 | 0 | |
- We currently conduct the initial training program online, but we may require you to attend the initial training program in-person in San Diego, California, or another location we designate, in our sole discretion.
Margaret Maclay will conduct the initial training program. Ms. Maclay has been part of the FocalPoint coach support team since April 2011, has served as the Director of the FocalPoint Assessment Center since May 2011, has conducted training for FocalPoint Franchised Businesses since May 2012, and has served as the Director of Franchise Onboarding, Certification and Support since November 2015. Ms. Maclay has experience in Manufacturing, Operations, Supply Chain Strategy and Process Improvement. Ms. Maclay has participated and led initiatives in Statistical Process Control and Supplier Certification program development and implementation. As a Support Coach, she mentors FocalPoint Business franchise owners and FocalPoint AR Business owners. As the Director of Franchise Onboarding, Certification Support she is responsible for all aspects of the incoming coach onboarding and training process. As the Director of the FocalPoint Assessment Center she provides training and support to the FocalPoint community related to use of human factor assessments with clients.
Other staff may assist in conducting initial training as well. We expect that all other staff who assist in conducting initial training will have the appropriate years of experience in their relevant subject areas. We use manuals (including the Operations Manual), presentations, training guides and handouts in our training program.
You (or your managing owner), your Business Manager and/or other previously trained and experienced employees must attend and complete to our satisfaction various training courses that we periodically provide either online or in-person at the times and locations we designate. Besides attending these courses, we may require you to attend an annual national meeting of all FocalPoint Franchised Business franchise owners at a location we designate, and an annual regional meeting of FocalPoint Franchised Business franchise owners at a location we designate. We will not require in-person attendance at the annual meetings for more than 5 days during any calendar year. (See Item 6) You are responsible for all related travel and living expenses and wages incurred in connection with attending these courses and meetings.
We may require your Associates and non-coaching employees to complete initial and ongoing training programs to our satisfaction. We may charge you a fee for training Associates and non-coaching employees. (See Item 6) You are responsible for all related travel and living expenses and wages incurred in connection with you and your Associates, non-coaching employees and any other employees attending these training programs.
EXHIBIT D
OPERATIONS MANUAL TABLE OF CONTENTS
FocalPoint Coaching Inc.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 28–36)
What This Means (2025 FDD)
According to Focalpoint Coaching's 2025 Franchise Disclosure Document, the initial training program is primarily conducted online. However, Focalpoint Coaching retains the discretion to require franchisees to attend the initial training program in person in San Diego, California, or another designated location. The initial training program consists of approximately 44 hours of training.
Margaret Maclay conducts the initial training program and other staff may assist as well. The training program utilizes the Operations Manual, presentations, training guides, and handouts. Franchisees, their Business Managers, and other trained employees must attend and complete various training courses that Focalpoint Coaching provides periodically either online or in-person.
Focalpoint Coaching also requires attendance at an annual national meeting and a regional meeting, neither of which will exceed 5 days of in-person attendance. Franchisees are responsible for all travel, living expenses, and wages incurred while attending training courses and meetings. However, if the initial training is in person, Focalpoint Coaching will cover supplied food and reasonable lodging expenses for attendees during the initial training program.