What specific event triggers the potential disclosure of a new Focalpoint Coaching franchisee's contact information to other buyers?

According to Focalpoint Coaching's 2025 Franchise Disclosure Document, if a prospective franchisee buys a Focalpoint Coaching franchise, their contact information may be disclosed to other buyers when they leave the franchise system. This disclosure is not conditional on the reason for leaving; it applies whether the franchisee's business is terminated, cancelled, not renewed, or otherwise voluntarily or involuntarily ceases to operate under the Franchise Agreement.

This means that a former Focalpoint Coaching franchisee's contact details could be shared with potential new franchisees who are considering investing in the same franchise system. The purpose is to allow prospective franchisees to gather firsthand information about the experiences of those who have already operated a Focalpoint Coaching franchise.

While this practice promotes transparency, it also carries potential implications. Former franchisees who had negative experiences might share their concerns with potential buyers, which could influence their decision. Conversely, it provides an opportunity for satisfied former franchisees to share positive experiences. It is important to note that during the last three fiscal years, no current or former franchisees have signed confidentiality clauses restricting them from discussing their experiences as a franchisee with potential buyers.