Who is responsible for the consequences if the Computer System is not properly operated, maintained, and upgraded for a Focalpoint Coaching franchise?

According to Focalpoint Coaching's 2025 Franchise Disclosure Document, the franchisee bears sole responsibility for the computer system. Even though Focalpoint Coaching requires franchisees to buy, use, and maintain the Computer System according to their standards, the franchisee is ultimately responsible for its acquisition, operation, maintenance, and upgrades.

This means the franchisee is also responsible for how their Computer System interfaces with Focalpoint Coaching's systems or any third-party systems. More importantly, the franchisee assumes all consequences if the Computer System is not properly operated, maintained, and upgraded. Focalpoint Coaching does retain the right to remotely connect to the Computer System.

This allocation of responsibility is fairly typical in franchising. While the franchisor sets standards, the franchisee is running the day-to-day operations and must ensure those standards are met. The franchisee should ensure they have sufficient technical support and training to manage the Computer System effectively and avoid any negative consequences. It would be prudent for a prospective franchisee to discuss the specific requirements and potential costs associated with maintaining and upgrading the Computer System with existing franchisees during their due diligence.