Who is responsible for the acquisition, operation, maintenance, and upgrading of the Computer System for a Focalpoint Coaching franchise?
Focalpoint_Coaching Franchise · 2025 FDDAnswer from 2025 FDD Document
ve the right to change or dissolve the Engage.
Computer System
You must obtain and use in your Franchised Business a desktop or laptop computer system containing the computer hardware and/or operating software we may specify (the "Computer System"). (See Items 7 and 8 above) You will need a Computer System for each Associate you hire or retain to assist you with the provision of the Services to your clients. You may obtain the Computer System from any vendor so long as the Computer System meets our specifications. We estimate that your purchase of the Computer System will cost between $500 and $5,000. The types of data to be generated or stored in the Computer System include sales and client information. You will be solely responsible for the acquisition, operation, maintenance, and upgrading of the Computer System. You must also license the CRM system and application service systems from our designated supplier, currently, HubSpot, for management and support services. You must pay us a CRM system set up fee in the amount of $1,000, plus any applicable taxes, when you sign the Franchise Agreement and an ongoing monthly license fee in the amount of $75 per person. You will need to pay the CRM system set up fee and the ongoing monthly license fee for each Associate you hire or retain. We may increase the monthly fee for the CRM license at any time commensurate with cost increases by our designated supplier with prior written notice to you. (See Items 5 and 6 above).
We currently do not require that you purchase a maintenance contract to service the Computer System, but we reserve the right to do so in the future. The third parties whose Computer System-related products you purchase or lease have no contractual rights or obligations to provide ongoing maintenance, repairs, upgrades or updates unless you obtain a service contract or a warranty covers the product. You must also have a functioning email address so that we can s
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 28–36)
What This Means (2025 FDD)
According to the 2025 Focalpoint Coaching FDD, the franchisee is solely responsible for the acquisition, operation, maintenance, and upgrading of the Computer System used in their Franchised Business. This includes ensuring that each associate hired to assist with services to clients has access to a Computer System meeting Focalpoint Coaching's specifications. The FDD specifies that the Computer System will cost between $500 and $5,000.
In addition to the computer system, Focalpoint Coaching franchisees must license a CRM system from Focalpoint Coaching's designated supplier, currently HubSpot, for management and support services. This involves paying a CRM system set up fee of $1,000, plus taxes, upon signing the Franchise Agreement. Franchisees also incur an ongoing monthly license fee of $75 per person, applicable to each associate they hire or retain. Focalpoint Coaching retains the right to increase the monthly CRM license fee, providing prior written notice, to reflect cost increases from their supplier.
While Focalpoint Coaching does not currently mandate a maintenance contract for the Computer System, they reserve the right to do so in the future. Franchisees should be aware that third-party vendors providing Computer System-related products are not obligated to provide ongoing maintenance, repairs, upgrades, or updates unless a service contract or warranty is in place. Furthermore, Focalpoint Coaching reserves the right to modify the Computer System at any time without reimbursing the franchisee for associated costs. Franchisees must also maintain a functioning email address for communication with Focalpoint Coaching.