What is Margaret Maclay's role in the Focalpoint Coaching franchise?
Focalpoint_Coaching Franchise · 2025 FDDAnswer from 2025 FDD Document
Margaret Maclay will conduct the initial training program. Ms. Maclay has been part of the FocalPoint coach support team since April 2011, has served as the Director of the FocalPoint Assessment Center since May 2011, has conducted training for FocalPoint Franchised Businesses since May 2012, and has served as the Director of Franchise Onboarding, Certification and Support since November 2015. Ms. Maclay has experience in Manufacturing, Operations, Supply Chain Strategy and Process Improvement. Ms. Maclay has participated and led initiatives in Statistical Process Control and Supplier Certification program development and implementation. As a Support Coach, she mentors FocalPoint Business franchise owners and FocalPoint AR Business owners. As the Director of Franchise Onboarding, Certification Support she is responsible for all aspects of the incoming coach onboarding and training process. As the Director of the FocalPoint Assessment Center she provides training and support to the FocalPoint community related to use of human factor assessments with clients.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 28–36)
What This Means (2025 FDD)
According to Focalpoint Coaching's 2025 Franchise Disclosure Document, Margaret Maclay plays a significant role in training and support for franchisees. Specifically, she conducts the initial training program for new franchisees. Maclay has been with the FocalPoint coach support team since April 2011. She has held various positions, including Director of the FocalPoint Assessment Center since May 2011, trainer for FocalPoint Franchised Businesses since May 2012, and Director of Franchise Onboarding, Certification and Support since November 2015.
Maclay's experience spans manufacturing, operations, supply chain strategy, and process improvement. She has also led initiatives in Statistical Process Control and Supplier Certification program development and implementation. As a Support Coach, she mentors both FocalPoint Business franchise owners and FocalPoint AR Business owners.
In her capacity as the Director of Franchise Onboarding, Certification Support, Maclay is responsible for all aspects of onboarding and training new coaches. As the Director of the FocalPoint Assessment Center, she provides training and support to the FocalPoint community regarding the use of human factor assessments with clients. Other staff may also assist in conducting initial training, bringing their own relevant experience. This indicates that Maclay is a key figure in ensuring that new Focalpoint Coaching franchisees receive comprehensive training and ongoing support.