Can Focalpoint Coaching inspect the Franchised Business's personnel and clients?
Focalpoint_Coaching Franchise · 2025 FDDAnswer from 2025 FDD Document
11. INSPECTIONS AND AUDITS.
A. FRANCHISOR'S RIGHT TO INSPECT THE OFFICE AND FRANCHISED BUSINESS.
To determine whether Franchisee and the Franchised Business are complying with this Agreement and all System Standards, Franchisor and its designated agents or representatives may at all times and without prior notice to Franchisee, (1) inspect the Office; (2) photograph, observe and videotape the Office and the Franchised Business' operation for consecutive or intermittent periods Franchisor deems necessary; (3) remove samples of any products and supplies; (4) interview the Franchised Business' personnel and clients; and (5) inspect and copy
any books, records, and documents relating to the Franchised Business' operation. Franchisee agrees to cooperate with Franchisor fully. If Franchisor exercises any of these rights, Franchisor will not interfere unreasonably with the Franchised Business' operation, and if Franchisee's Office is located in a residence, Franchisor will only conduct an inspection if Franchisee hosts clients at the Office. Franchisee acknowledges that any evaluation or inspection that Franchisor or Franchisor's designated agents or representatives conduct is conducted in order to protect Franchisor's interests in the Franchise System and Marks and is not intended to exercise, and does not constitute, in whole or in part, control over the day-to-day operation of the Franchised Business and Franchisee agrees to never contend otherwise.
Source: Item 22 — Contracts (FDD pages 56–57)
What This Means (2025 FDD)
According to Focalpoint Coaching's 2025 Franchise Disclosure Document, Focalpoint Coaching has the right to inspect the franchised business, including the ability to interview personnel and clients. To ensure compliance with the Franchise Agreement and System Standards, Focalpoint Coaching, along with its agents or representatives, can inspect the office at any time without prior notice.
This inspection may involve photographing, observing, and videotaping the office and its operations for periods deemed necessary by Focalpoint Coaching. Additionally, they can remove samples of products and supplies, inspect and copy books, records, and documents related to the business's operation, and interview the Franchised Business's personnel and clients. The franchisee is expected to cooperate fully with Focalpoint Coaching during these inspections.
Focalpoint Coaching states that it will not interfere unreasonably with the business's operation during these inspections. If the franchisee's office is located in a residence, inspections will only occur if the franchisee hosts clients at the office. The franchisee acknowledges that these evaluations and inspections are intended to protect Focalpoint Coaching's interests in the Franchise System and Marks, and do not constitute control over the day-to-day operations of the franchised business.