Where is the initial Focalpoint Coaching training program typically conducted?
Focalpoint_Coaching Franchise · 2025 FDDAnswer from 2025 FDD Document
elling | | | | | Technology | 2 | 0 | Online | | Total | 44 | 0 | |
- We currently conduct the initial training program online, but we may require you to attend the initial training program in-person in San Diego, California, or another location we designate, in our sole discretion.
Margaret Maclay will conduct the initial training program. Ms. Maclay has been part of the FocalPoint coach support team since April 2011, has served as the Director of the FocalPoint Assessment Center since May 2011, has conducted training for FocalPoint Franchised Businesses since May 2012, and has served as the Director of Franchise Onboarding, Certification and Support since November 2015. Ms. Maclay has experience in Manufacturing, Operations, Supply Chain Strategy and Process Improvement. Ms. Maclay has participated and led initiatives in Statistical Process Control and Supplier Certification program development and implementation. As a Support Coach, she mentors FocalPoint Business franchise owners and FocalPoint AR Business owners. As the Director of Franchise Onboarding, Certification Support she is responsible for all aspects of the incoming coach onboarding and training process. As the Director of the FocalPoint Assessment Center she provides training and support to the FocalPoint community related to use of human factor assessments with clients.
Other staff may assist in conducting initial training as well. We expect that all other staff who assist in conducting initial training will have the appropriate years of experience in their relevant subject areas. We use manuals (including the Operations Manual), presentations, training guides and handouts in our training program.
You (or your managing owner), your Business Manager and/or other previously trained and experienced employees must attend and complete to our satisfaction various training courses that we periodically provide either online or in-person at the times and locations we designate. Besides attending these courses, we may require you to attend an annual national meeting of all FocalPoint Franchised Business franchise owners at a location we designate, and an annual regional meeting of FocalPoint Franchised Business franchise owners at a location we designate. We will not require in-person attendance at the annual meetings for more than 5 days during any calendar year.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 28–36)
What This Means (2025 FDD)
According to Focalpoint Coaching's 2025 Franchise Disclosure Document, the initial training program is currently conducted online. However, Focalpoint Coaching retains the discretion to require franchisees to attend the initial training program in person. If conducted in person, the training will take place in San Diego, California, or at another location designated by Focalpoint Coaching.
The initial training program is led by Margaret Maclay, who has held various positions within Focalpoint Coaching since 2011, including Director of Franchise Onboarding, Certification and Support. Other staff members with relevant experience may also assist in conducting the training. The training program utilizes manuals, presentations, training guides, and handouts.
Focalpoint Coaching also requires franchisees, their Business Managers, and/or other experienced employees to attend and complete various training courses that Focalpoint Coaching provides periodically, either online or in person. Franchisees may also be required to attend an annual national meeting and an annual regional meeting, each lasting no more than 5 days. Franchisees are responsible for all travel, living expenses, and wages incurred while attending these courses and meetings.