What happens if Focalpoint Coaching provides written instructions to a substantial number of franchisees?

According to Focalpoint Coaching's 2025 Franchise Disclosure Document, any written instructions or communications that Focalpoint Coaching or its affiliates provide to all or a substantial number of Focalpoint Coaching franchise owners regarding aspects or modifications to the franchise system are considered part of the Operations Manual.

The Operations Manual contains mandatory and suggested specifications, standards, operating procedures, and rules that Focalpoint Coaching periodically prescribes for operating a Focalpoint Coaching Franchised Business. It also includes information on the franchisee's obligations under the Franchise Agreement. Focalpoint Coaching may modify the Operations Manual periodically to reflect changes in these System Standards.

As a Focalpoint Coaching franchisee, you are required to keep your copy of the Operations Manual current and in a secure location at your office. In case of a dispute over the contents, Focalpoint Coaching's master copy of the Operations Manual will be the controlling document. The contents of the Operations Manual are confidential, and you are prohibited from disclosing it to anyone other than employees who need to know the contents. Additionally, franchisees cannot copy, duplicate, record, or reproduce any part of the Operations Manual.