Is a Focalpoint Coaching franchisee currently required to purchase a maintenance contract for the Computer System?
Focalpoint_Coaching Franchise · 2025 FDDAnswer from 2025 FDD Document
We currently do not require that you purchase a maintenance contract to service the Computer System, but we reserve the right to do so in the future. The third parties whose Computer System-related products you purchase or lease have no contractual rights or obligations to provide ongoing maintenance, repairs, upgrades or updates unless you obtain a service contract or a warranty covers the product. You must also have a functioning email address so that we can send you notices and otherwise communicate with you by this method.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 28–36)
What This Means (2025 FDD)
According to Focalpoint Coaching's 2025 Franchise Disclosure Document, franchisees are not currently required to purchase a maintenance contract for the Computer System. However, Focalpoint Coaching retains the right to mandate such contracts in the future. The franchisee is responsible for the acquisition, operation, maintenance, and upgrading of the Computer System. Any maintenance, repairs, upgrades, or updates from third-party vendors are contingent upon obtaining a service contract or warranty.
While a maintenance contract is not currently required, the FDD specifies that Focalpoint Coaching may require it in the future. This means that franchisees should be prepared for the possibility of an additional expense related to their computer systems. It is important to factor this potential cost into their financial planning.
Franchisees are responsible for ensuring their computer systems are properly maintained and upgraded. This responsibility includes any costs associated with keeping the system operational. The FDD also states that franchisees must license a CRM system from HubSpot, paying a $1,000 setup fee and a monthly license fee of $75 per person, which may increase with prior written notice. This cost is separate from any potential maintenance contract for the Computer System itself.