What is the current designated supplier for the CRM system for Focalpoint Coaching franchisees?
Focalpoint_Coaching Franchise · 2025 FDDAnswer from 2025 FDD Document
on, operation, maintenance, and upgrading of the Computer System. You must also license the CRM system and application service systems from our designated supplier, currently, HubSpot, for management and support services. You must pay us a CRM system set up fee in the amount of $1,000, plus any applicable taxes, when you sign the Franchise Agreement and an ongoing monthly license fee in the amount of $75 per person. You will need to pay the CRM system set up fee and the ongoing monthly license fee for each Associate you hire or retain. We may increase the monthly fee for the CRM license at any time commensurate with cost increases by our designated sup
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 28–36)
What This Means (2025 FDD)
According to the 2025 Focalpoint Coaching FDD, franchisees must license a CRM system from the designated supplier, which is currently HubSpot. This system is required for managing and supporting services within the franchised business.
In addition to licensing the CRM system, franchisees must pay a $1,000 CRM system set up fee, plus any applicable taxes, upon signing the Franchise Agreement. There is also an ongoing monthly license fee of $75 per person. This means that the franchisee will need to pay the set up fee and monthly license for each associate they hire or retain.
Focalpoint Coaching retains the right to increase the monthly CRM license fee at any time, provided they give prior written notice to the franchisee. These increases would be commensurate with cost increases from HubSpot. This condition introduces a potential risk of increased operating costs for the franchisee during the term of the agreement.