What agreements are required for the Business Manager and assistant managers of a Focalpoint Coaching franchise?
Focalpoint_Coaching Franchise · 2025 FDDAnswer from 2025 FDD Document
ise in writing. Franchisee and its Associates and other employees shall handle all client complaints, refunds, returns, and other
adjustments in a manner that will not detract from the name and goodwill of the Marks, the Franchise System or Franchisor.
Franchisee must keep Franchisor informed at all times of the identity of any supervisory employee(s) acting as the Business Manager or other assistant manager(s) of the Franchised Business. Franchisee (or Franchisee's Managing Owner) and/or the Business Manager must devote full time and efforts to the management and supervision of the Franchised Business. If Franchisee (or Franchisee's Managing Owner) owns more than one FocalPoint Franchised Business, each FocalPoint Franchised Business must be under the direct supervision of a business manager Franchisor has approved and who has completed Franchisor's training programs. Franchisee (or Franchisee's Managing Owner) is solely responsible for all employment decisions for the Franchised Business, including hiring, firing, remuneration, personnel policies, training, benefits, and maintaining supervision and discipline, regardless of whether Franchisee received advice from Franchisor on any of these subjects.
D. INSURANCE.
Source: Item 15 — Obligation to Participate in the Actual Operation of the Franchise Business (FDD page 42)
What This Means (2025 FDD)
According to the 2025 Focalpoint Coaching FDD, the franchisee must keep Focalpoint Coaching informed of the identity of any supervisory employees acting as the Business Manager or other assistant managers of the Franchised Business. If a franchisee owns more than one Focalpoint Coaching franchise, each business must be under the direct supervision of a business manager that Focalpoint Coaching has approved and who has completed Focalpoint Coaching's training programs.
Focalpoint Coaching may require the Business Manager and/or other previously trained and experienced employees to attend and complete satisfactorily various training courses that Focalpoint Coaching periodically chooses to provide either online or in-person at the times and locations that Focalpoint Coaching designates. Focalpoint Coaching may charge reasonable registration or similar fees for these courses.
The franchisee is responsible for all employment decisions, including hiring, firing, remuneration, personnel policies, training, benefits, and maintaining supervision and discipline, regardless of whether the franchisee received advice from Focalpoint Coaching on any of these subjects. The franchisee also agrees to pay all travel and living expenses which the franchisee and the franchisee's associates, noncoaching employees, and any other employees incur during all training courses and programs.
In summary, while there are no specific agreements required for the Business Manager or assistant managers, the franchisee is responsible for informing Focalpoint Coaching of their identities, ensuring they complete required training programs, and managing all employment-related decisions. This ensures that the staff is adequately trained and that Focalpoint Coaching maintains oversight of the franchise's operations.