What topics are covered in the Onboarding Graduation training for a Fly To Fit franchise?
Fly_To_Fit Franchise · 2024 FDDAnswer from 2024 FDD Document
| Operations Basics | 3 | 2 | Albany, NY or Your |
|---|---|---|---|
| Location | |||
| Pricing | 1 | 0 | Albany, NY or Your Location |
| New Client Interactions: (Setting Expectations) for New Clients | 3 | 3 | Albany, NY or Your Location |
| Client Interactions: Managing Relationships and Keeping People as Returning Customers - Creating the Experience - Running a Class - Hiring Instructors | 12 | 12 | Albany, NY or Your Location |
| FAQ's | 3 | 0 | Albany, NY or Your Location |
| Client Satisfaction | 2 | 0 | Albany, NY or Your Location |
| Opening the Location | 1 | 3 | Albany, NY or Your Location |
| Closing the Location | 1 | 3 | Albany, NY or Your Location |
| Deep Clean and Maintenance | 1 | 2 | Albany, NY or Your Location |
| Equipment and Bungee | 1 | 0 | Albany, NY or Your |
| Maintenance | Location | ||
| Weekly Duties | 3 | 3 | Albany, NY or Your Location |
| Other Procedure Reviews / | 1 | 0 | Albany, NY or Your |
| Miscellaneous | Location | ||
| Onboarding Graduation | 1 | 0 | Albany, NY or Your Location |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 23–30)
What This Means (2024 FDD)
According to Fly To Fit's 2024 Franchise Disclosure Document, the Onboarding Graduation training is one of several training modules provided to franchisees. The FDD outlines various topics covered in the training program, including operations basics, pricing strategies, new client interactions (setting expectations), client relationship management, class execution, and instructor hiring.
Additional topics covered in the Fly To Fit training include addressing frequently asked questions (FAQs), ensuring client satisfaction, procedures for opening and closing the location, deep cleaning and maintenance protocols, equipment and bungee maintenance, and weekly duties. The training also includes reviews of other procedures and miscellaneous topics relevant to operating a Fly To Fit franchise.
The Onboarding Graduation training, along with other training modules, takes place either at the Fly To Fit location in Albany, NY, or at the franchisee's own location. The duration of the Onboarding Graduation training is one hour of classroom time and zero hours of hands-on training.