Does Fly To Fit provide a list of prohibited goods and services?
Fly_To_Fit Franchise · 2024 FDDAnswer from 2024 FDD Document
Franchisee shall offer all products and services, and only those products and services, from time to time prescribed by Fly To Fit Franchise in the Manual or otherwise in writing. Franchisee shall make sales only to retail customers, and only at the Location. Unless otherwise approved or required by Fly To Fit Franchise, Franchisee shall not make sales by any other means, including without limitation by wholesale, by delivery, by mail order or over the internet, or at temporary or satellite locations. Franchisee shall provide all products and perform all services in a high-quality manner that meets or exceeds the customer's reasonable expectations and all applicable System Standards.
Source: Item 16 — RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL (FDD page 35)
What This Means (2024 FDD)
According to the 2024 Fly To Fit Franchise Disclosure Document, Fly To Fit franchisees must offer all, and only, the products and services that Fly To Fit prescribes in the manual or in writing. Franchisees are restricted to making sales only to retail customers at the approved location, unless Fly To Fit approves or requires otherwise. This indicates that Fly To Fit maintains control over the products and services offered, effectively defining what is allowed, which implicitly defines what is prohibited.
Fly To Fit issues specifications and standards for applicable aspects of the franchise in their manual and/or written directives. These specifications and standards can be modified at any time. New or revised specifications are generally issued after thorough testing at headquarters, in company-owned outlets, and/or limited market tests in multiple units. This allows Fly To Fit to maintain consistency and quality across all franchise locations.
If a Fly To Fit franchisee wants to use a supplier not on the approved list, they must request written approval from Fly To Fit. Approvals are based on criteria such as the supplier's capacity, quality, financial stability, reputation, reliability, inspections, product testing, and performance reviews. Fly To Fit will provide written notification of approval or disapproval within 30 days of the request. This process ensures that all suppliers meet Fly To Fit's standards, further controlling the products and services offered.