Are Fly To Fit franchisees required to participate in customer incentive programs?
Fly_To_Fit Franchise · 2024 FDDAnswer from 2024 FDD Document
- 7.11 Gift Cards, Loyalty Programs, and Incentive Programs. At its own expense, Franchisee shall sell or otherwise issue gift cards, certificates, or other pre-paid systems, and participate in any customer loyalty programs, membership/subscription programs, or customer incentive programs, designated by Fly To Fit Franchise, in the manner specified by Fly To Fit Franchise in the Manual or otherwise in writing.
Franchisee shall honor all valid gift cards and other pre-paid systems, regardless of whether issued by Franchisee or another Fly To Fit business.
Franchisee shall comply with all procedures and specifications of Fly To Fit Franchise related to gift cards, certificates, and other pre-paid systems, or related to customer loyalty, membership/subscription, or customer incentive programs.
Source: Item 22 — CONTRACTS (FDD page 44)
What This Means (2024 FDD)
According to Fly To Fit's 2024 Franchise Disclosure Document, franchisees are required to participate in customer incentive programs designated by Fly To Fit. Specifically, franchisees must participate in any customer loyalty programs, membership/subscription programs, or customer incentive programs that Fly To Fit designates. These programs must be followed in the manner specified by Fly To Fit in the Manual or in writing.
This means a Fly To Fit franchisee will need to implement and maintain any customer incentive programs that the franchisor mandates. This could include setting up the necessary systems, training staff, and marketing the programs to customers. The franchisee is responsible for the expense of these programs.
Furthermore, Fly To Fit franchisees must honor all valid gift cards and other pre-paid systems, regardless of whether the franchisee or another Fly To Fit business issued them. Franchisees must also comply with all procedures and specifications related to these programs. This ensures consistency across the Fly To Fit system and could impact a franchisee's revenue and customer service practices.