Is a Fly To Fit franchisee required to participate in programs for obtaining customer evaluations and reviewing compliance with the System?
Fly_To_Fit Franchise · 2024 FDDAnswer from 2024 FDD Document
- 7.9 Evaluation and Compliance Programs. Franchisee shall participate at its own expense in programs required from time to time by Fly To Fit Franchise for obtaining customer evaluations, reviewing Franchisee's compliance with the System, and/or managing customer complaints, which may include (but are not limited to) a customer feedback system, customer survey programs, and mystery shopping.
Fly To Fit Franchise shall share with Franchisee the results of these programs, as they pertain to the Business.
Franchisee must meet or exceed any minimum score requirements set by Fly To Fit Franchise for such programs.
Fly To Fit Franchise may set minimum scores that Franchisee must receive from the public on internet review sites (such as Yelp or Google).
Source: Item 22 — CONTRACTS (FDD page 44)
What This Means (2024 FDD)
According to Fly To Fit's 2024 Franchise Disclosure Document, franchisees are required to participate in programs for obtaining customer evaluations and reviewing compliance with the Fly To Fit system. The franchisee bears the expense of participating in these programs. These programs may include a customer feedback system, customer survey programs, and mystery shopping.
Fly To Fit will share the results of these programs with the franchisee as they pertain to their specific Fly To Fit business. Franchisees must meet or exceed any minimum score requirements set by Fly To Fit for these programs. Fly To Fit may also set minimum scores that franchisees must receive from the public on internet review sites like Yelp or Google.
This requirement ensures that Fly To Fit franchisees maintain a certain level of customer satisfaction and adhere to the brand's standards. It also allows Fly To Fit to monitor and address any potential issues or areas for improvement within individual franchise locations. For a prospective franchisee, this means allocating resources for these programs and consistently striving to meet or exceed the set minimum scores to maintain compliance and a positive brand reputation.