Is a Fly To Fit franchisee required to participate in customer evaluation programs?
Fly_To_Fit Franchise · 2024 FDDAnswer from 2024 FDD Document
- 7.9 Evaluation and Compliance Programs. Franchisee shall participate at its own expense in programs required from time to time by Fly To Fit Franchise for obtaining customer evaluations, reviewing Franchisee's compliance with the System, and/or managing customer complaints, which may include (but are not limited to) a customer feedback system, customer survey programs, and mystery shopping.
Fly To Fit Franchise shall share with Franchisee the results of these programs, as they pertain to the Business.
Franchisee must meet or exceed any minimum score requirements set by Fly To Fit Franchise for such programs.
Fly To Fit Franchise may set minimum scores that Franchisee must receive from the public on internet review sites (such as Yelp or Google).
Source: Item 22 — CONTRACTS (FDD page 44)
What This Means (2024 FDD)
According to Fly To Fit's 2024 Franchise Disclosure Document, franchisees are required to participate in customer evaluation programs. The FDD specifies that franchisees must participate at their own expense in programs required by Fly To Fit for obtaining customer evaluations and reviewing compliance with the Fly To Fit system. These programs may include customer feedback systems, customer survey programs, and mystery shopping.
Fly To Fit will share the results of these programs with the franchisee, as they pertain to the franchisee's business. Furthermore, franchisees must meet or exceed any minimum score requirements set by Fly To Fit for these programs. Fly To Fit may also set minimum scores that franchisees must receive from the public on internet review sites, such as Yelp or Google.
This requirement means that prospective Fly To Fit franchisees should be prepared to allocate resources for participating in these evaluation programs and meeting the standards set by Fly To Fit. Failure to meet these standards could potentially lead to penalties or other consequences as outlined in the franchise agreement. It is common in the franchise industry for franchisors to implement customer evaluation programs to ensure consistent service quality and brand reputation across all locations.