Will Fly To Fit Franchise share the results of customer evaluation programs with the Fly To Fit franchisee?
Fly_To_Fit Franchise · 2024 FDDAnswer from 2024 FDD Document
- 7.9 Evaluation and Compliance Programs. Franchisee shall participate at its own expense in programs required from time to time by Fly To Fit Franchise for obtaining customer evaluations, reviewing Franchisee's compliance with the System, and/or managing customer complaints, which may include (but are not limited to) a customer feedback system, customer survey programs, and mystery shopping.
Fly To Fit Franchise shall share with Franchisee the results of these programs, as they pertain to the Business.
Franchisee must meet or exceed any minimum score requirements set by Fly To Fit Franchise for such programs.
Fly To Fit Franchise may set minimum scores that Franchisee must receive from the public on internet review sites (such as Yelp or Google).
Source: Item 22 — CONTRACTS (FDD page 44)
What This Means (2024 FDD)
According to Fly To Fit's 2024 Franchise Disclosure Document, Fly To Fit will share the results of customer evaluation programs with its franchisees, as they pertain to the franchisee's specific business. These programs, which the franchisee must participate in at their own expense, may include customer feedback systems, customer survey programs, and mystery shopping.
Fly To Fit may also set minimum score requirements for these programs, which the franchisee must meet or exceed. Additionally, Fly To Fit may establish minimum scores that franchisees must receive from the public on internet review sites like Yelp or Google.
This means that Fly To Fit franchisees will receive feedback from customer evaluations and must maintain satisfactory scores in these evaluations and on public review sites. Failure to meet these minimum score requirements could potentially lead to consequences as outlined in the franchise agreement. This is a fairly standard practice in franchising, as franchisors want to ensure consistent quality and customer satisfaction across all locations to protect the brand's reputation.