Who bears the expense of a Fly To Fit franchisee's participation in customer evaluation programs?
Fly_To_Fit Franchise · 2024 FDDAnswer from 2024 FDD Document
- 7.9 Evaluation and Compliance Programs. Franchisee shall participate at its own expense in programs required from time to time by Fly To Fit Franchise for obtaining customer evaluations, reviewing Franchisee's compliance with the System, and/or managing customer complaints, which may include (but are not limited to) a customer feedback system, customer survey programs, and mystery shopping.
Fly To Fit Franchise shall share with Franchisee the results of these programs, as they pertain to the Business.
Franchisee must meet or exceed any minimum score requirements set by Fly To Fit Franchise for such programs.
Fly To Fit Franchise may set minimum scores that Franchisee must receive from the public on internet review sites (such as Yelp or Google).
Source: Item 22 — CONTRACTS (FDD page 44)
What This Means (2024 FDD)
According to Fly To Fit's 2024 Franchise Disclosure Document, the franchisee is responsible for the expenses associated with participating in customer evaluation programs. Fly To Fit may require franchisees to participate in programs designed to obtain customer evaluations, review compliance with the Fly To Fit system, and manage customer complaints. These programs may include customer feedback systems, customer survey programs, and mystery shopping.
This means that a Fly To Fit franchisee will need to budget for these expenses, which can include fees for the evaluation programs themselves, as well as any costs associated with implementing changes or improvements based on the feedback received. Fly To Fit will share the results of these programs with the franchisee, and the franchisee must meet or exceed any minimum score requirements set by Fly To Fit for such programs. Fly To Fit may also set minimum scores that the franchisee must receive from the public on internet review sites.
It is important for prospective franchisees to understand that these evaluation programs are not optional and that failing to participate or meet the minimum score requirements could result in penalties or other consequences. Franchisees should inquire about the typical costs associated with these programs and factor them into their overall budget. This is a fairly standard practice in franchising, as franchisors need to ensure consistent quality and customer satisfaction across all locations. However, the specific programs and associated costs can vary significantly between franchise systems.