Under what conditions will Fly Fitness provide on-site remedial training to a franchisee's personnel?
Fly_Fitness Franchise · 2024 FDDAnswer from 2024 FDD Document
- 7.5. On-Site Remedial Training. Upon Franchisee's reasonable request, for Franchisee's newly-hired personnel or otherwise, or as Franchisor shall deem appropriate, Franchisor shall, during the term hereof, subject to the availability of personnel, provide Franchisee with additional trained representatives who shall provide on-site new-hire/remedial training and assistance to Franchisee's personnel at the Franchised Business location. For any additional on-site training and assistance, Franchisee shall pay the per diem fee then being charged to franchisees under the System for the services of such trained representatives, plus their costs of travel, lodging, and meals.
- 7.6. Counseling and Assistance. In addition to visits by Franchisor's field representatives, as Franchisor deems appropriate, Franchisor shall, within reasonable limits and subject to the availability of Franchisor's personnel, upon Franchisee's request and at no charge, unless such assistance is provided at the Franchised Business pursuant to Section 7.5, furnish consultation and assistance to Franchisee, either in person or by telephone, video conference, electronic mail or postal service, as determined by Franchisor, in Franchisor's sole discretion, with respect to the operation of the Franchised Business, including consultation and advice regarding employee training, marketing, operation issues, bookkeeping and System improvements.
Source: Item 22 — CONTRACTS (FDD pages 44–45)
What This Means (2024 FDD)
According to Fly Fitness's 2024 Franchise Disclosure Document, on-site remedial training is available under specific conditions. Fly Fitness will provide additional trained representatives to offer on-site new-hire or remedial training and assistance to a franchisee's personnel at the franchised business location. This service is available upon the franchisee's reasonable request for newly hired personnel or for other reasons deemed appropriate by Fly Fitness. The provision of this training is subject to the availability of Fly Fitness personnel.
However, this on-site training is not free. The franchisee is responsible for paying a per diem fee for the services of the trained representatives, at the rate then being charged to franchisees within the Fly Fitness system. In addition to the per diem fee, the franchisee must also cover the costs of travel, lodging, and meals for the representatives providing the training.
Fly Fitness also offers counseling and assistance to franchisees, either in person or via remote methods such as telephone, video conference, electronic mail, or postal service. This consultation and assistance, covering areas like employee training, marketing, and operational issues, is provided at no charge unless it is delivered on-site at the franchised business, in which case the terms of on-site remedial training apply.