Is Fly Fitness obligated to maintain, repair, update, or upgrade the franchisee's computer and software?
Fly_Fitness Franchise · 2024 FDDAnswer from 2024 FDD Document
We have no obligation to maintain, repair, update or upgrade your computer and software. At your cost, you must provide on-going maintenance and repairs to your computer and software. You must upgrade your computer hardware and software as necessary to operate the most current version of Mariana Tek, QuickBooks, other required applications, or any replacements thereto. We cannot estimate the cost of maintaining, updating, and upgrading your computer and software because it will depend on the make and model of your computer, required upgrades to operate our current membership management and payment processing, accounting, marketing and other
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–29)
What This Means (2024 FDD)
According to Fly Fitness's 2024 Franchise Disclosure Document, Fly Fitness is not obligated to maintain, repair, update, or upgrade the franchisee's computer and software. The franchisee is solely responsible for these tasks at their own cost. This includes upgrading computer hardware and software as necessary to operate the most current versions of required software like Mariana Tek and QuickBooks.
The franchisee is required to install and maintain computer systems and software that meet Fly Fitness's minimum specifications. This includes hardware for the POS system and a laptop or smart device for other required software. The franchisee must also maintain internet and telecommunications equipment according to Fly Fitness's standards for electronic sales information transmission. Fly Fitness retains the right to change the requirements for computer hardware and software at any time.
The cost for the initial computer hardware and software ranges from $1,500 to $2,000, depending on the number of terminals. Additionally, monthly software access fees range from approximately $159.00 to $699, which are subject to change by the provider. The FDD does not provide contractual limitations on the frequency and cost of upgrades or updates to these systems. Fly Fitness will have independent and unlimited electronic access to the information generated by and stored in the franchisee's Mariana Tek and QuickBooks accounts, owning all customer data stored in the Mariana Tek account.