If a Fly Fitness franchisee loses their manual, can they request a replacement?
Fly_Fitness Franchise · 2024 FDDAnswer from 2024 FDD Document
If Franchisee loses, misplaces, or otherwise requests a physical copy of the Manual, Franchisor, in its discretion, may provide such physical copy and Franchisee shall pay Franchisor the then-current replacement fee.
Source: Item 22 — CONTRACTS (FDD pages 44–45)
What This Means (2024 FDD)
According to Fly Fitness's 2024 Franchise Disclosure Document, if a franchisee loses their physical copy of the manual, they can request a replacement from Fly Fitness. However, providing a replacement is at Fly Fitness's discretion.
If Fly Fitness chooses to provide a replacement manual, the franchisee is responsible for paying the then-current replacement fee. This means the franchisee should be prepared to cover the cost of a new manual if they misplace the original.
This policy highlights the importance of carefully safeguarding the operations manual, as franchisees may incur an expense to replace it. The manual contains confidential information vital to running the Fly Fitness franchise, so Fly Fitness retains control over its distribution.