What is the Fly Fitness franchisee's obligation regarding the franchisor's standards of quality, service, and appearance?
Fly_Fitness Franchise · 2024 FDDAnswer from 2024 FDD Document
- 12.1.4.
Maintain sufficient inventories of equipment and products as prescribed by Franchisor and employ sufficient employees as prescribed by Franchisor to operate the Franchised Business at its maximum capacity and efficiency as required by Franchisor.
Franchisee may not be open for additional hours or fewer hours or fewer days without prior approval of Franchisor;
- 12.1.5.
Conduct sales in accordance with Franchisor's standards and specifications.
Franchisee acknowledges and accepts that Franchisee may only engage in providing fitness instruction to end-consumers.
Franchisee is expressly prohibited from selling products or services using the Franchised Business operations, assets and/or premises (i) that are not a part of the Fly Fitness System or that are not approved by Franchisor, (ii) outside of the Franchised Business premises (excluding promotional and sales events in the Territory with Franchisor's prior approval), (iii) on the internet (provided that Franchisee may conduct classregistration and payment online through Franchisor's approved platform(s)), or (iv) to dealers and/or distributors for subsequent re-sale.
Engaging in such sales shall be a material default of this Agreement;
- 12.1.6.
Employ only qualified individuals who are trained in accordance with Franchisor's standards and who will at all times conduct themselves in a competent and courteous manner in accordance with this Agreement and the image and reputation of the System.
Within ninety (90) days of hiring, Franchisee's coaches (and Franchisee or Principal if providing fitness instruction) shall obtain personal training certifications issued by a nationally recognized organization approved by Franchisor.
In addition to the requirements of Section 7.4 hereof, Franchisee, at Franchisee's sole expense, shall ensure that Franchisee's coaches (and Franchisee or Principal if providing fitness instruction) attend any required continuing education or training programs to maintain their personal training certifications.
- 12.1.7.
Permit Franchisor or its agents, to inspect the Franchised Business location and any services, products, or equipment, including removal of same without payment to Franchisee, to determine whether they meet Franchisor's then-current standards, specifications, and requirements.
Source: Item 22 — CONTRACTS (FDD pages 44–45)
What This Means (2024 FDD)
According to Fly Fitness's 2024 Franchise Disclosure Document, franchisees must adhere to specific standards to maintain the quality, service, and appearance of the Fly Fitness brand. Franchisees are required to maintain sufficient inventories of equipment and products, as well as employ enough staff to operate efficiently, according to Fly Fitness's specifications. They must conduct sales in accordance with Fly Fitness's standards and are limited to providing fitness instruction to end-consumers.
Fly Fitness franchisees are obligated to hire qualified individuals trained according to Fly Fitness's standards, ensuring they conduct themselves competently and courteously. Coaches must obtain personal training certifications from a nationally recognized organization approved by Fly Fitness within 90 days of hiring and maintain these certifications through continuing education. Franchisees must also allow Fly Fitness or its agents to inspect the business location, services, products, and equipment to ensure compliance with the franchisor's standards.
These stipulations ensure that all Fly Fitness locations operate under a consistent brand identity and service level. By adhering to these standards, franchisees contribute to the overall reputation and success of the Fly Fitness system. Failure to comply with these standards can result in consequences, as Fly Fitness retains the right to enforce these requirements to protect the brand's integrity.