Under what conditions is the Floors To Go Initial Membership Fee refundable?
Floors_To_Go Franchise · 2025 FDDAnswer from 2025 FDD Document
e time you open your FTG Showroom for business.
The Initial Membership Fee is not refundable except that if you reach $350,000 of first quality, running line purchases, exclusive of promotional products, special purchases and
SP's, through the FTG System within the twelve-month period beginning on the 90th day after the date your membership begins, your Initial Membership Fee will be waived, and all payments you have made for such fee will be refunded to you by FTG on or after the fifteenth month after the date your membership begins.
B. Multiple Showroom Memberships
If you open or convert more than one Showroom on or after the execution of your initial Membership Agreement, you will pay the $10,000 Initial Membership Fee for your first Showroom (see Item 5(A) above), but you will not be required to pay an additional Initial Membership Fee or any Service Fees or Advertising Fees (see Item 7 below) for any additional Showrooms
Source: Item 5 — INITIAL FEES (FDD pages 11–12)
What This Means (2025 FDD)
According to Floors To Go's 2025 Franchise Disclosure Document, the initial membership fee is generally non-refundable. However, there is a specific condition under which a refund may be granted. If a new Floors To Go member achieves $350,000 in purchases of first quality, running line products (excluding promotional items, special purchases, and SP's) through the Floors To Go system within a twelve-month period, starting 90 days after their membership begins, the initial membership fee will be waived.
If the franchisee meets the specified purchase target, all payments made towards the initial membership fee will be refunded. This refund will be processed by Floors To Go on or after the fifteenth month following the start of the membership. This provides a potential incentive for new members to quickly ramp up their sales volume through the Floors To Go system.
It's important to note that this refund condition is tied to a specific sales performance benchmark within a defined timeframe. If the franchisee does not meet the $350,000 purchase threshold within the allotted time, the initial membership fee remains non-refundable. Prospective franchisees should carefully consider their ability to meet this sales target before relying on the possibility of a refund. Floors To Go may also offer promotions for limited times in the form of credits against Initial Membership Fees.