What is Floors To Go's sole responsibility under the FTG CashBack Program?

According to the 2025 Floors To Go FDD, the company's sole responsibility regarding the FTG CashBack Program is to appropriately distribute the funds that participating manufacturers pay into the program to its members. Floors To Go is responsible for distributing these funds to franchisees and other members after verifying the amounts received and deducting any amounts the franchisee owes to Floors To Go. These distributions occur annually or semi-annually.

Floors To Go aims to secure the best possible rebate terms from manufacturers for the FTG CashBack Program. However, Floors To Go is not liable if a manufacturer alters or discontinues its rebate program, or fails to pay the rebate. The FDD clarifies that Floors To Go has no fiduciary duties related to the operation or administration of the FTG CashBack Program.

This arrangement means that while franchisees can benefit from the CashBack program, its success depends on the manufacturers' participation and adherence to their rebate commitments. Floors To Go acts as an intermediary for distributing the funds but does not guarantee the continuation or payment of rebates by the manufacturers. Prospective franchisees should be aware of this dependency and consider it when evaluating the potential benefits of the FTG CashBack Program.