What is the Floors To Go franchisee's responsibility regarding the orderliness of the premises?
Floors_To_Go Franchise · 2025 FDDAnswer from 2025 FDD Document
9.2. Obligations. You agree that you will (a) maintain high moral and ethical standards of conduct and shall neither engage in, nor allow others to engage in, deceptive, fraudulent, or unethical practices of any kind in connection with the "Floors To Go" name or FTG System, nor suffer, nor allow any part thereof to be used for immoral or illegal purposes or in any illegal manner; (b) provide an efficient, courteous, and high quality service to the public; (c) operate your Showroom continuously and in compliance with this Agreement; (d) promote the FTG System and not provide or participate in any other buying, merchandising, sales or marketing service, group, cooperative, system or franchise for floor covering or window treatment products or accessories which offers products similar to those offered by us while you are a member of the FTG System; (e) take sole responsibility for the performance of all obligations arising out of the operation of your business, including, but not limited to, workers' compensation, real estate, sales, payroll, franchise, income, personal property, and gross receipt taxes levied or assessed by reason of such operation; (f) indicate clearly the independent ownership of your business in all public records, and that the operations of said business are separate and distinct from the operation of Floors To Go, LLC; (g) use all reasonable means to promote and encourage the purchase of Floors To Go products by the public, and use your best efforts to create and maintain goodwill among the public towards the names "Floors To Go" and toward the FTG System; and (h) promptly provide us with written notice of any infringement of, or challenge to, your use of the FTG Marks.
Source: Item 23 — RECEIPTS (FDD pages 47–204)
What This Means (2025 FDD)
Based on the 2025 Floors To Go Franchise Disclosure Document, franchisees are obligated to maintain high standards of conduct and provide quality service. While the document does not explicitly detail the franchisee's responsibility for the orderliness of the premises, it does state that the franchisee must operate their showroom continuously and in compliance with the agreement.
This suggests that maintaining a clean and orderly showroom would likely fall under the umbrella of providing a "high quality service to the public" and complying with the agreement. The FDD emphasizes the importance of promoting goodwill towards the Floors To Go name and the FTG System, which would be difficult to achieve with a poorly maintained or disorderly showroom.
Prospective Floors To Go franchisees should clarify with the franchisor the specific expectations for showroom appearance and maintenance to ensure full compliance with the franchise agreement. This could include guidelines on cleanliness, organization, and overall presentation of the showroom to customers.