As a Floors To Go franchisee, what rights do I have regarding participation in the FTG System?
Floors_To_Go Franchise · 2025 FDDAnswer from 2025 FDD Document
You will have the right to (a) participate as a member in the FTG System for the purchase of floor coverings and window covering products, and to indicate to the public that your independent business is operated as part of the FTG System; (b) participate in the FTG CashBack Program (see Section 7.2 for details); and (c) adopt and use our selected trademarks, service marks, and trade names with our signs, emblems, and insignia.
Welcome to Floors To Go, LLC ("FTG") and our FTG System. Our method of marketing floor and window covering products, known as the "FTG Marketing System" is based upon owner/operators of floor covering showrooms, like yourself, selling carpeting, other floor coverings, and window covering products to individual consumers from a designated selection of samples. You will be able to purchase, special order or inventory this merchandise from our-approved suppliers.
In addition to the FTG Marketing System, our "FTG System" allows you to utilize a merchandising system that includes showroom design, displays, product selection, and interior signage (the "FTG Merchandising System"). Our goal in developing the FTG System is to better serve you and your customers.
You agree that you will (a) maintain high moral and ethical standards of conduct and shall neither engage in, nor allow others to engage in, deceptive, fraudulent, or unethical practices of any kind in connection with the "Floors To Go" name or FTG System, nor suffer, nor allow any part thereof to be used for immoral or illegal purposes or in any illegal manner; (b) provide an efficient, courteous, and high quality service to the public; (c) operate your Showroom continuously and in compliance with this Agreement; (d) promote the FTG System and not provide or participate in any other buying, merchandising, sales or marketing service, group, cooperative, system or franchise for floor covering or window treatment products or accessories which offers products similar to those offered by us while you are a member of the FTG System; (e) take sole responsibility for the performance of all obligations arising out of the operation of your business, including, but not limited to, workers' compensation, real estate, sales, payroll, franchise, income, personal property, and gross receipt taxes levied or assessed by reason of such operation; (f) indicate clearly the independent ownership of your business in all public records, and that the operations of said business are separate and distinct from the operation of Floors To Go, LLC; (g) use all reasonable means to promote and encourage the purchase of Floors To Go products by the public, and use your best efforts to create and maintain goodwill among the public towards the names "Floors To Go" and toward the FTG System; and (h) promptly provide us with written notice of any infringement of, or challenge to, your use of the FTG Marks.
Source: Item 23 — RECEIPTS (FDD pages 47–204)
What This Means (2025 FDD)
According to the 2025 Floors To Go FDD, as a franchisee, you have the right to participate as a member in the FTG System for purchasing floor and window coverings and to indicate to the public that your business is part of the FTG System. This includes the right to participate in the FTG CashBack Program and to use Floors To Go's trademarks, service marks, and trade names with their signs, emblems, and insignia.
Floors To Go's FTG System allows you to utilize a merchandising system that includes showroom design, displays, product selection, and interior signage. The goal of the FTG System is to better serve franchisees and their customers. Floors To Go believes that this ensures uniform standards of appearance, quality, and operation for all participating showrooms and enhances and protects the use of the FTG System.
However, franchisees also have obligations. They must maintain high ethical standards, provide quality service, and operate their showroom continuously in compliance with the agreement. Floors To Go franchisees must promote the FTG System and cannot participate in other similar buying groups or franchises while a member of the FTG System. They are also responsible for all obligations arising from their business operations, including taxes and workers' compensation. Franchisees must also use reasonable means to promote Floors To Go products and maintain goodwill toward the brand.