What is a Floors To Go franchisee required to do to their showroom to maximize their FTG membership?
Floors_To_Go Franchise · 2025 FDDAnswer from 2025 FDD Document
h we owe you, including any amounts due to you by us under the FTG CashBack Program, against any and all amounts which you owe us.
7. Our Expectation
- 7.1. General Operations. As part of the FTG commitment, we ask each member to:
- a. Commit to purchasing, for each of your Showrooms, a minimum of $350,000 or 80% of your total floor covering and window treatment purchases, whichever is greater, through the FTG System during each calendar year following the opening of each such Showroom. This minimum purchase requirement shall go into effect three (3) months after the Effective Date;
- b. Adhere to high ethical standards of business;
- c. Keep the premises and any vehicles or signs displaying any of the FTG Marks safe, neat, clean, orderly, and in good repair;
- d. Maintain a competent, conscientious, and qualified sales and installation staff;
- e. Train each employee in the types and quality of Floors To Go floor coverings and familiarize employees with our price list to the extent necessary and appropriate for said employee to perform his/her duties and functions;
- f. Make prompt payment in accordance with the terms of invoices rendered to you from merchandise vendors and manufacturers for the purchase of floor covering products and other supplies, and for all other obligations necessary to conduct the business operations and to maintain reasonable financial stability and good credit standing, including, but not limited to, demonstrated ability to obtain and maintain credit with such merchandise vendors and manufacturers;
- g. Maintain good customer relations; and
- h. Follow reasonable recommendations that we may make so that the operation of your Showroom shall in no way damage our reputation or the reputation of other members.
- 7.2. FTG CashBack Program. You will have the right to participate in the FTG CashBack Program. This program consists of various floor covering and window treatment manufacturers offering CashBack incentives for the purchase of selected floor coverings and window treatments, specifically marked as CashBack eligible.
Source: Item 23 — RECEIPTS (FDD pages 47–204)
What This Means (2025 FDD)
According to the 2025 Floors To Go FDD, to maximize their FTG membership, a franchisee must adhere to several operational and brand standards. Floors To Go expects each member to maintain high ethical business standards, ensuring honesty and integrity in all dealings. The franchisee must also keep the premises, vehicles, and signs displaying FTG Marks safe, neat, clean, orderly, and in good repair, presenting a professional and inviting appearance to customers.
Floors To Go requires franchisees to maintain a competent, conscientious, and qualified sales and installation staff. This includes training each employee in the types and quality of Floors To Go floor coverings and familiarizing them with the price list. Franchisees must also make prompt payments to merchandise vendors and manufacturers, maintaining reasonable financial stability and good credit standing. Good customer relations are essential, ensuring customer satisfaction and repeat business.
Additionally, Floors To Go requires the franchisee to follow reasonable recommendations made by the company to avoid damaging the reputation of Floors To Go or other members. The franchisee is required to use the Floors To Go name and logos on all display signs, decorations, advertising, carpet, floor covering samples, and other printed materials. They must also include any required legends, markings, and notices on all uses of the Marks, including copyright and trademark symbols. Floors To Go also provides a website for each showroom on the domain www.floorstogo.com.