Is a Floors To Go franchisee prohibited from soliciting business from Floors To Go's prospective customers?

According to the 2025 Floors To Go Franchise Disclosure Document, as a franchisee, you are prohibited from soliciting business from Floors To Go's prospective customers. Specifically, you cannot "canvass or solicit any business from any present, former or prospective customer" of Floors To Go, its affiliates, or its members.

This restriction means that you are not allowed to actively seek out or attempt to gain business from individuals or entities that are already considered potential customers of the Floors To Go brand. This measure is likely in place to protect the existing customer base and to prevent franchisees from unfairly competing for the same customers.

Additionally, as a Floors To Go franchisee, you are also prohibited from advising any customer to stop or reduce their business with Floors To Go, its affiliates, or its members. You are not allowed to divert or attempt to divert business from your Floors To Go Showroom to any competitor, whether through direct or indirect methods. You also cannot perform any action that could harm the goodwill associated with Floors To Go's trademarks and franchise system. These restrictions are designed to maintain brand integrity and prevent franchisees from undermining the business.