What must a Floors To Go franchisee ensure regarding their showroom manager's compliance?
Floors_To_Go Franchise · 2025 FDDAnswer from 2025 FDD Document
9.2. Obligations. You agree that you will (a) maintain high moral and ethical standards of conduct and shall neither engage in, nor allow others to engage in, deceptive, fraudulent, or unethical practices of any kind in connection with the "Floors To Go" name or FTG System, nor suffer, nor allow any part thereof to be used for immoral or illegal purposes or in any illegal manner; (b) provide an efficient, courteous, and high quality service to the public; (c) operate your Showroom continuously and in compliance with this Agreement; (d) promote the FTG System and not provide or participate in any other buying, merchandising, sales or marketing service, group, cooperative, system or franchise for floor covering or window treatment products or accessories which offers products similar to those offered by us while you are a member of the FTG System; (e) take sole responsibility
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 32–33)
What This Means (2025 FDD)
Based on the 2025 Floors To Go Franchise Disclosure Document, franchisees must ensure their showroom managers adhere to specific operational and ethical standards. Floors To Go franchisees must maintain high moral and ethical standards and not engage in deceptive, fraudulent, or unethical practices. They must also provide efficient, courteous, and high-quality service to the public.
Floors To Go franchisees are responsible for operating their showrooms continuously and in compliance with the franchise agreement. This includes promoting the Floors To Go system and not participating in competing buying, merchandising, sales, or marketing services for similar products while part of the Floors To Go system.
These obligations extend to the franchisee's conduct and ensuring that others, presumably including showroom managers, also comply with these standards. This ensures consistent quality and ethical behavior across all Floors To Go locations, protecting the brand's reputation and customer trust.