What are the expectations for Floors To Go franchisees regarding indemnification?

According to Floors To Go's 2025 Franchise Disclosure Document, both the franchisor and franchisee have indemnification responsibilities regarding the FTG Marks. Floors To Go will indemnify franchisees against claims arising from the franchisee's authorized use of the FTG Marks. This means Floors To Go will protect the franchisee from legal claims if someone alleges that the franchisee's use of the Floors To Go trademarks, as permitted by the franchise agreement, infringes on their rights.

Conversely, the Floors To Go franchisee must indemnify Floors To Go against claims resulting from the franchisee's improper or unauthorized use of the FTG Marks. This means the franchisee is responsible for protecting Floors To Go from legal claims if the franchisee uses the trademarks in a way not authorized by the franchise agreement.

In practical terms, a Floors To Go franchisee needs to adhere strictly to the brand guidelines and usage rules for the FTG Marks to avoid potential liability. Floors To Go is responsible for protecting the franchisee when they use the marks correctly. This division of responsibility is typical in franchising, where the franchisor owns the brand and sets the standards, while the franchisee operates under those standards.