What customer relations standards are Floors To Go franchisees expected to maintain?
Floors_To_Go Franchise · 2025 FDDAnswer from 2025 FDD Document
h we owe you, including any amounts due to you by us under the FTG CashBack Program, against any and all amounts which you owe us.
7. Our Expectation
- 7.1. General Operations. As part of the FTG commitment, we ask each member to:
- a. Commit to purchasing, for each of your Showrooms, a minimum of $350,000 or 80% of your total floor covering and window treatment purchases, whichever is greater, through the FTG System during each calendar year following the opening of each such Showroom. This minimum purchase requirement shall go into effect three (3) months after the Effective Date;
- b. Adhere to high ethical standards of business;
- c. Keep the premises and any vehicles or signs displaying any of the FTG Marks safe, neat, clean, orderly, and in good repair;
- d. Maintain a competent, conscientious, and qualified sales and installation staff;
- e. Train each employee in the types and quality of Floors To Go floor coverings and familiarize employees with our price list to the extent necessary and appropriate for said employee to perform his/her duties and functions;
- f. Make prompt payment in accordance with the terms of invoices rendered to you from merchandise vendors and manufacturers for the purchase of floor covering products and other supplies, and for all other obligations necessary to conduct the business operations and to maintain reasonable financial stability and good credit standing, including, but not limited to, demonstrated ability to obtain and maintain credit with such merchandise vendors and manufacturers;
- g. Maintain good customer relations; and
- h. Follow reasonable recommendations that we may make so that the operation of your Showroom shall in no way damage our reputation or the reputation of other members.
- 7.2. FTG CashBack Program. You will have the right to participate in the FTG CashBack Program. This program consists of various floor covering and window treatment manufacturers offering CashBack incentives for the purchase of selected floor coverings and window treatments, specifically marked as CashBack eligible. By purchasing such selected items, you will receive a cash rebate based upon a percentage of the purchase price of the
selected items purchased. These percentages range up to 8% of the purchase price of the selected items. All cash rebates will be paid by the suppliers to us on your behalf. You agree that you will have only one account number with each supplier. We will hold such funds, without liability for interest, and after verification of amounts received, and after setting off any amounts owed to us by you hereunder, will distribute such funds to you, annually or semi-annually.
Source: Item 23 — RECEIPTS (FDD pages 47–204)
What This Means (2025 FDD)
According to Floors To Go's 2025 Franchise Disclosure Document, franchisees are expected to maintain good customer relations as part of their commitment to the FTG system. Floors To Go also expects franchisees to maintain high moral and ethical standards of conduct, avoiding deceptive, fraudulent, or unethical practices. Franchisees must provide efficient, courteous, and high-quality service to the public.
These standards ensure that franchisees operate their showrooms in a way that upholds the reputation of Floors To Go. By maintaining good customer relations, franchisees contribute to positive word-of-mouth and repeat business. Adhering to ethical standards and providing quality service helps build trust with customers and reinforces the brand's image.
These requirements also obligate Floors To Go franchisees to use their best efforts to create and maintain goodwill among the public toward the Floors To Go name and the FTG system. Franchisees must operate their showrooms continuously and in compliance with the franchise agreement. This ensures consistent service and availability for customers. Franchisees are also expected to follow any reasonable recommendations made by Floors To Go to prevent any damage to the brand's reputation or the reputation of other members.
Prospective franchisees should consider these customer relations standards as a key aspect of operating a Floors To Go franchise. Meeting these expectations is crucial for maintaining a successful business and contributing to the overall success of the Floors To Go system.