Is Fitstop's provision of continuing consultation and advice subject to the availability of its personnel?

According to Fitstop's 2024 Franchise Disclosure Document, Fitstop may provide franchisees with continuing consultation and advice regarding the management and operation of the franchised business. Fitstop has the discretion to determine the necessity of this consultation. This assistance may be provided via telephone, facsimile, or intranet communication, as Fitstop deems advisable.

However, the availability of this consultation and advice is subject to the availability of Fitstop's personnel. This means that while Fitstop intends to support its franchisees, the level and timeliness of support may vary depending on staffing levels and personnel workload.

For a prospective Fitstop franchisee, this implies that while ongoing support is part of the franchise agreement, it is not guaranteed at all times. Franchisees should be prepared to handle some issues independently and factor in potential delays in receiving assistance when making business decisions. It would be prudent for a potential franchisee to discuss with Fitstop the typical response times for support requests and the resources available to franchisees to ensure they align with their expectations.