Is Fitstop obligated to provide continuing consultation and advice to franchisees?
Fitstop Franchise · 2024 FDDAnswer from 2024 FDD Document
We may provide you with continuing consultation and advice, as we deem necessary in our sole discretion, regarding the management and operation of the Franchised Business.
We may provide this assistance by telephone, facsimile, or intranet communication, as we deem advisable and subject to the availability of our personnel.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 24–35)
What This Means (2024 FDD)
According to Fitstop's 2024 Franchise Disclosure Document, Fitstop may provide franchisees with continuing consultation and advice regarding the management and operation of the franchised business. However, this is not an obligation, as Fitstop will provide this consultation and advice only as they deem necessary in their sole discretion. Fitstop may provide this assistance via telephone, facsimile, or intranet communication, as they deem advisable and subject to the availability of their personnel.
This discretionary approach to consultation and advice means that franchisees may not always receive the level of support they anticipate. The availability of assistance is subject to Fitstop's discretion and personnel availability, which could leave franchisees feeling unsupported during critical times.
Prospective franchisees should consider this discretionary support model and evaluate their comfort level with potentially limited ongoing consultation. It would be prudent to discuss with Fitstop the typical frequency and types of support provided to franchisees, as well as the factors that influence their decisions regarding consultation and advice.