What kind of information does Fitstop store in its member database?
Fitstop Franchise · 2024 FDDAnswer from 2024 FDD Document
- 7.7 Member Information and Ownership. Subject to any applicable laws, you must (1) collect the information from members specified in the Manual(s) or otherwise in writing by us; (2) collect member information only in the manner specified in the Manual(s) or in writing by us; (3) not otherwise store or keep member information in the form of an external document or database; and (4) provide us with all member information, in the form specified by us, at the end of each calendar month or within 24 hours after receiving a written request from us.
You acknowledge and agree that the member information is our property.
- 7.8 Customer Database. We may establish and maintain a member database to store member information.
Source: Item 23 — RECEIPTS (FDD pages 50–135)
What This Means (2024 FDD)
According to Fitstop's 2024 Franchise Disclosure Document, Fitstop may establish and maintain a member database to store member information. Franchisees are required to collect information from members as specified in Fitstop's manuals or in writing from Fitstop. Franchisees must collect member information only in the manner specified in the manuals or in writing by Fitstop. Franchisees cannot store or keep member information in an external document or database.
Franchisees must provide Fitstop with all member information in the form specified by Fitstop at the end of each calendar month or within 24 hours after receiving a written request from Fitstop. The FDD states that all member information is the property of Fitstop.
This means that as a Fitstop franchisee, you will be responsible for collecting member data according to Fitstop's guidelines and providing it to them regularly. You will not have independent control over this data, as it is considered Fitstop's property. It is important to review the Fitstop manuals to understand what specific member information you will be required to collect and how it must be stored and transmitted to Fitstop.