What information is a Fitstop franchisee required to make available to Fitstop representatives?
Fitstop Franchise · 2024 FDDAnswer from 2024 FDD Document
reputation for the Franchise consistent with the standards set forth in this Agreement, the Manual(s), and as otherwise specified by us.
- 11.3.4 We may send a representative or representatives to visit the Premises at such times as we may determine in our sole and absolute discretion. You shall be present during such visits if we request upon prior notice of such visits and shall cooperate fully with our personnel during such visits. You shall make available to our representatives any information, reports, accounts, books, records, orders, receipts, statements, and such other information we request and shall allow us to access the Franchise's computers and computer records. Such visits shall be during your normal business hours and will take place at the Franchise unless the Parties agree otherwise.
- 11.3.5 We have the right to visit, inspect, observe, and report on the operation of the Franchised Business, with or without notice to you, at such times, with such frequency, and for such durations as we may determine in our sole discretion. You shall ensure that your employees cooperate fully with our representatives visiting the Franchised Business operations . You agree to furnish us with such evidence as we may request, from time to time, for the purpose of assuring that you are conforming with the Franchise System. You shall cooperate with any and all other evaluation programs that we may implement.
- 11.3.6 You shall maintain communications with us and with the members that you are servicing.
- 11.3.7 You shall, within twenty four (24) hours of your receipt of a complaint from us or a member that you are servicing, remedy that complaint and provide documentation to us no less than seventy two (72) hours thereafter demonstrating that you have remedied such complaint to our satisfaction.
- 11.3.
Source: Item 23 — RECEIPTS (FDD pages 50–135)
What This Means (2024 FDD)
According to Fitstop's 2024 Franchise Disclosure Document, franchisees must provide Fitstop representatives with various types of information to ensure compliance and support the franchise system. Fitstop representatives may visit the premises, and if requested with prior notice, the franchisee must be present and cooperate fully.
Specifically, franchisees are required to make available any information, reports, accounts, books, records, orders, receipts, statements, and other information that Fitstop requests. Franchisees must also allow Fitstop to access the franchise's computers and computer records. This access enables Fitstop to monitor and audit the franchise's data and reports. Additionally, franchisees must provide Fitstop with a list of all customers they are servicing and copies of their respective contracts upon request.
Furthermore, franchisees must provide digital or paper forms to customers, members, employees, and other personnel to collect personal information as prescribed by Fitstop or government entities. Franchisees must comply with privacy laws and Fitstop's privacy policy regarding the retention and use of this personal information. These requirements ensure that Fitstop can maintain oversight of the franchise's operations, protect confidential information, and ensure compliance with legal and contractual obligations.